Customer Success Associate

2 weeks ago


Angeles City, Central Luzon, Philippines 5.5 Degrees PH Inc. Full time

About the role

The Customer Success Team plays a key role in ensuring our top customers maximize the value they receive from our products.

As a Customer Success Associate, you'll act as a trusted advisor, understanding each customer's goals to help them make the most out of our software.

This is not your typical customer support job - here, you're all about ensuring customer success.

We're looking for someone who can work independently, enhancing our onboarding, support, and expansion processes while being a crucial team player.

Your innovative ideas and actions will boost lifetime value and influence product development.

You will

  • Be the go-to person for customers, driving their success and satisfaction.
  • Handle customer support inquiries via live chat, email, and phone.
  • Oversee onboarding and customer engagement procedures.
  • Manage customer data and interactions using a CRM system.
  • Collaborate with the team to automate processes.
  • Conduct online product demos and user training.
  • Collect customer feedback for product improvement.
  • Monitor issue resolutions.
  • Work with the team to create tailored marketing campaigns for key clients.

You will bring

  • 2+ years in customer success management.
  • Skills in account management, business development, or related fields.
  • Strong written and verbal communication abilities.
  • Bachelor's or College Degree in Business, Finance, Marketing, or equivalent.
  • Good grasp of SaaS software and the ability to explain technical concepts clearly.
  • Detail-oriented with excellent problem-solving skills.
  • Natural relationship builder with integrity and reliability.
  • Proactive, resilient, and eager to learn.
  • Experience with CRM platforms and marketing systems (bonus if familiar with bookkeeping/accounting).
  • Self-driven and comfortable in a fast-paced environment.
  • Familiarity with Xero, Quickbooks, or MYOB is a plus.
  • BPO experience and exposure to Australian clients preferred.
  • Proficiency in design tools like Canva.

What we offer

  • Collaborative culture that supports growth and learning.
  • Competitive salary.
  • Remote work option.
  • Health plan coverage.
  • Opportunity for career progression through mentoring and development.

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