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Collection Specialist WFH

3 months ago

Manila, National Capital Region, Philippines Swift-up Full time

Job Description:

Maintain accurate records of customer interactions, payment agreements, and collection efforts in the system.Reach out to customers to remind them of overdue payments related to their DME purchases or rentals. Handle customer queries and disputes regarding their DME accounts professionally and efficiently. Verify insurance information and coordinate with insurance providers to resolve billing issues. Assist customers in understanding their insurance coverage and any out-of-pocket costs related to their DME. Negotiate payment terms and methods with customers, striving to recover the maximum amount of debt while maintaining a positive customer relationship. Offer alternative payment solutions and explain the benefits of resolving their debts. Ensure all collection activities comply with relevant healthcare laws and regulations, including HIPAA and other local regulations. Follow internal policies and procedures to ensure compliance with legal and client requirements.