IT Support Specialist
2 weeks ago
At House of I.T, we are seeking a skilled IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.
Key Responsibilities
- Provide technical advisory and remote technical support services to clients.
- Process and resolve customer concerns and complaints related to the product's technical aspects.
- Meet goals set for all metrics as required by the client.
- Check designated queues in Autotask to identify assigned tickets.
- Update tickets as soon as work is completed.
- Ensure pending tickets are completed within the specified time frame in the ticketing system.
- Document all troubleshooting steps in Autotask for complete resolution.
Requirements
- Strong technical skills and knowledge of computer systems and networks.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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