IT Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines House of I.T Full time
Job Summary

At House of I.T, we are seeking a skilled IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.

Key Responsibilities
  • Provide technical advisory and remote technical support services to clients.
  • Process and resolve customer concerns and complaints related to the product's technical aspects.
  • Meet goals set for all metrics as required by the client.
  • Check designated queues in Autotask to identify assigned tickets.
  • Update tickets as soon as work is completed.
  • Ensure pending tickets are completed within the specified time frame in the ticketing system.
  • Document all troubleshooting steps in Autotask for complete resolution.

Requirements
  • Strong technical skills and knowledge of computer systems and networks.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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