1st Line Support Analyst
4 weeks ago
Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed, properly configured, regularly updated and working properly on developer PCs and servers. Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering, and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Includes first and second level help desk support. Typically located within a call center or Help Desk Support hub.The RoleAs an Enterprise Support Analyst, you will provide post-sales technical support for enterprise deployments of advanced financial modelling software working in a global team providing 24/7 support following a revolving shift pattern.
PeopleBuild strong relationships internallyDemonstrate natural ease and effectiveness when dealing with clients/colleagues at all levelsClientsProviding technical support to consultants and the sales teams where appropriateAssist with day to day technical issues and resolving them in a timely and effective mannerExcellenceDelivering support that meets or exceeds client expectationsThe RequirementsPrevious experience in an IT Helpdesk / Application or Software Support role.Excellent communication skills.Excellent command of business English, other European languages are desirable.Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.Experience of reporting technical, functional and operational problems and resolutions to the development team.Good knowledge of server hardware and configuration.Microsoft Windows (including Windows Server) and networking knowledge.SQL Server experience (good to have)Experience supporting IIS and Active DirectoryExcellent organizational skillsEducated to degree levelEqual Opportunity Employer
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1st Line Support Analyst
3 months ago
Manila, National Capital Region, Philippines Willis Towers Watson Full timeApplication helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed,...
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Service Desk Analyst
16 hours ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeJob Type: PermanentSchedule: ShiftingWork Setup: 100% OnsiteWork Location: McKinley, Taguig City Service Desk Analyst:· Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests, printers, applications, mobile issues,· Hands-on role where expected to provide 1st line IT support...
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Asset Servicing Risk Consultant
1 month ago
Manila, National Capital Region, Philippines Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
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Asset Servicing Risk Consultant
2 weeks ago
Manila, National Capital Region, Philippines Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
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Asset Servicing Risk Consultant
4 weeks ago
Manila, National Capital Region, Philippines Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
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Risk Analyst
2 weeks ago
Manila, National Capital Region, Philippines QBE Insurance Group Full timeRisk Analyst - Business Controls page is loaded Risk Analyst - Business Controls Apply locations PHI - Manila time type Full time posted on Posted 30+ Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThe Risk Analyst Business Controls is responsible for ensuring the GSSC adheres to the relevant policies and standards that...
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Service support analyst
2 weeks ago
Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full timeLooking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...
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Service support analyst
3 weeks ago
Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full timeLooking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...
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L3 Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines BDO Unibank Full timeEmail The position will be responsible in supporting platforms and applications under the Data and Analytics team in IT Group. He/She supports the continuous functioning of the platform on areas such as governance, IT operations processes (methodologies, processes, and tools), and platform administration and is also expected to support the development and...
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System Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines Carnival Corporation & plc Full timeJob DescriptionCASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a System Support Analyst role available. Only candidates located in the Philippines to apply. Job Summary: This role is a CATO applications SME that provides first level support for the CATO application users, mainly CPS, and overall...
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System Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines CARNIVAL CRUISE LINES Full timeJob DescriptionCASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a System Support Analyst role available. Only candidates located in the Philippines to apply. Job Summary: This role is a CATO applications SME that provides first level support for the CATO application users, mainly CPS, and overall...
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T-Line Production Superintendent
1 month ago
Manila, National Capital Region, Philippines Amentum Full timeThis is a pre-award opportunity located on Diego Garcia in the Indian Ocean.The T-Line Production Superintendent is responsible for providing training required in support of the requirements in this PWS and ensuring aviation safety compliance. The T-Line Production Superintendent will be designated in writing as a trainer(s) for all Contractor employees...
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T-Line Production Superintendent
4 weeks ago
Manila, National Capital Region, Philippines Amentum Full timeThis is a pre-award opportunity located on Diego Garcia in the Indian Ocean.The T-Line Production Superintendent is responsible for providing training required in support of the requirements in this PWS and ensuring aviation safety compliance. The T-Line Production Superintendent will be designated in writing as a trainer(s) for all Contractor employees...
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T-Line Production Superintendent
2 weeks ago
Manila, National Capital Region, Philippines Amentum Full timeThis is a pre-award opportunity located on Diego Garcia in the Indian Ocean.The T-Line Production Superintendent is responsible for providing training required in support of the requirements in this PWS and ensuring aviation safety compliance. The T-Line Production Superintendent will be designated in writing as a trainer(s) for all Contractor employees...
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Application Support Analyst, ProLaw
2 weeks ago
Manila, National Capital Region, Philippines Elite Technology Full timeApplication Support Analyst, ProLawJob Description:The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm's business objectives. The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to...
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Product Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines Infor Inc. Full timeA Product Analyst to provide application support to FSM Supply Management for Infor global customers and partners. He/She is responsible for updating tickets for internal and external clients. Work closely with other teams to determine the fastest and greatest solution. An excellent communicator in both written and oral, a team player and works on multiple...
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Lead Inventory Analyst
2 weeks ago
Manila, National Capital Region, Philippines Satellite Office Solutions Pty Ltd Full timeLEAD INVENTORY ANLYST Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN LEAD INVENTORY ANLYST This role will be responsible for leading a team of...
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Finance Services Senior Analyst
16 hours ago
Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full timeProcessing, analyzing and reporting of financial transactions and information. Preparing various management reports on a monthly, quarterly and annual basis. RESPONSIBILITIESContribute to the development of team's business plan in order to maximize productivity and performanceEnsure all processes conducted are documented in a standard format and maintained...
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IT Support
16 hours ago
Manila, National Capital Region, Philippines AVALOQ Philippines Operating Headquarters Full timeCompany DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
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Technical Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines Infor Inc. Full timeTechnical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24 x 7 coverage for customers in US and non-US timezone. Support includes functional analysis, program...