Work in the Philippines Finnish-speaking Service Desk Analyst needed in Manila

2 months ago

Manila, National Capital Region, Philippines Nordic Jobs Full time

Are you looking for a new adventure away from Europe in Southeast Asia? Here is a unique chance as we currently are looking for Finnish speakers to work in the archipelagic country of the Philippines

Our client:

As digital transformation continues to accelerate, our client is at the center of this change—supporting their clients' digital journeys and offering our professionals exciting career opportunities. The company's success comes from the talent and commitment of their professionals. As one team, they share the challenges and rewards that come from growing the company, which reinforces their culture of ownership. All of the professionals working for them will benefit from the value they collectively create. Here is a chance to be part of building one of the largest independent technology and business services firms in the world.

Living in Metropolitan Manila:

Taguig is a highly urbanized city in Metro Manila that has seen a boom in growth over the past few decades both in its economy and infrastructure. The cost of living is around 50% compared with the Nordic countries so you will live very comfortably. In the Philippines, you can enjoy a tropical climate (sunny with around 30 degrees most of the year), very affordable living, scenic nature, a rich variety of cuisines as well as welcoming and friendly people. This is the opportunity of a lifetime to go on a real adventure and explore the world

Job description:

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.

Your future duties and responsibilities:

  • Handles first line incidents, including triage and troubleshooting, resolution where possible and if required assigning tickets to 2nd/3rd line support teams and third parties
  • Supports Service Request Management and Service Restoration Management Level 1

Required qualifications to be successful in this role:

  • Fluent in Finnish and proficient in written and verbal communication in English language.
  • Keen attention to detail.
  • Proficient computer and technical skills.
  • Solid analytical and problem-solving skills.
  • Good process mapping ability.
  • Proactive, service-minded and able to multi-task.
  • Good interpersonal skills (empathy, verbal dexterity, etc.)
  • Vocational Diploma or a Bachelor's Degree in any field.
  • Willing to relocate to the Philippines.

Additionally, you should possess the following qualities:

  • Customer Orientation
  • Customer Responsiveness
  • High Impact Communication
  • Clear Communication

Offering you:

  • Opportunity to boost your career in one of the world's biggest IT and business services consulting services firms
  • Very good local salary
  • Relocation package including flight and accommodation (first month)
  • Medical insurance coverage, work permit and visa
  • Modern working environment
  • Cultural interaction
  • Career development in a multinational company

Intrigued by this opportunity and want to know more? Send your English CV to us today

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries

  • Finnish-speaking Service Desk Analyst to Manila, Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Nordic Jobs Worldwide Full time

    Are you seeking an exciting opportunity in Southeast Asia away from Europe? Here is a unique chance for Finnish speakers to work in the archipelagic country of the Philippines:Our client is deeply involved in the digital transformation, offering professionals thrilling career prospects while supporting clients' digital journeys.Living in Metropolitan Manila:...

  • Finnish-speaking Service Desk Analyst to Manila, Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Nordic Jobs Worldwide Full time

    Our client:As digital transformation continues to accelerate, our client plays a pivotal role in facilitating their client's digital journeys, offering our professionals enticing career prospects. The company's triumph stems from the expertise and dedication of their professionals. Unified as one team, they confront and revel in the trials and triumphs of...

  • Work in the Philippines Polish-speaking Service Desk Analyst needed in Manila

    4 weeks ago

    Manila, National Capital Region, Philippines Multilingual Worldwide Full time

    Are you yearning for a new adventure in Southeast Asia? Here is a unique chance as we currently are looking for a tech-savvy Polish-speaker to work in the archipelagic country of the PhilippinesOur client:As digital transformation continues to accelerate, our client is at the center of this change — supporting their clients' digital journeys and offering...

  • Work in the Philippines Polish-speaking Service Desk Analyst needed in Manila

    2 months ago

    Manila, National Capital Region, Philippines Multilingual Worldwide Full time

    Are you yearning for a new adventure in Southeast Asia? Here is a unique chance as we currently are looking for a tech-savvy Polish-speaker to work in the archipelagic country of the PhilippinesOur client:As digital transformation continues to accelerate, our client is at the center of this change — supporting their clients' digital journeys and offering...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Netrix LLC Full time

    This Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...

  • Service Desk Analyst

    2 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job Type: PermanentSchedule: ShiftingWork Setup: 100% OnsiteWork Location: McKinley, Taguig City Service Desk Analyst:· Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests, printers, applications, mobile issues,· Hands-on role where expected to provide 1st line IT support...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our...

  • Service Desk Analyst

    3 hours ago

    Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

    Job Responsibilities:Will act as the first point of contact for customer end-users for all issues, inquiries, and requests.Provide first-level support, as necessary, and escalate to the SMEs (Subject Matter Experts) and/or the Level 3 (ex. system administrators) teams, as needed.The support will own and monitor the tickets from creation, escalating as...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Rimes Technologies Full time

    The Opportunity in the Information Technology group is the very heart of the Corporation, its primary objectives to ensure that the Technical Infrastructure and Security of the platforms, environment and data are secure, performant, compliant and focused to provide a world class Customer experience for our many Customers both External and Internal to the...

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • Level 1 Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • Level 1 Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • L1 Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...

  • L1 Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...

  • Level 1 Service Desk Analyst

    5 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Damco Spain SL Full time

    We offer an opportunity to become part of our high performing team with a passion for technology and customer experience.The Technology support Service Desk is responsible for supporting the global organisation and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Partners Group Full time

    Select how often (in days) to receive an alert: We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural...

  • L2 Service Desk Analyst

    7 days ago

    Manila, National Capital Region, Philippines ConnectOS Full time

    Salary: P46,000 to P65,000 (Monthly Package)Schedule: Monday- Friday, Rotating Shift (08:30 AM - 05:30 PM AEST) What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call center.Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...