Customer Service Representative

3 months ago


Manila, National Capital Region, Philippines UNICONS BUSINESS SERVICES INC Full time
Excellent verbal and written communication skillsMust be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow upAble to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidenceStrong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is importantMust work well under pressure while being able to meet deadlinesAble to work in a fast-paced, demanding professional office environmentAble to use critical thinking skills to resolve customer issuesMust be able to use Outlook, Word and ExcelTelecom experience is a mustBilling Work experience is a mustWilling to work on Graveyard shift.Willing to work on site (Pasig-Ortigas)

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