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Client Success Support

2 months ago

Manila, National Capital Region, Philippines Successlink Outsourcing Solutions Corp. Full time

Job Description:


Are you a results-driven individual with a passion for delivering excellent customer service through both voice and non-voice channels? If you thrive in a dynamic, goal-oriented environment and enjoy helping clients resolve their financial situations, we invite you to join us as a
Client Success Support-Multichannel in the
debt resolution industry.


Key Responsibilities:

  • Handle
    inbound and outbound voice calls with clients, creditors, and third parties, addressing inquiries, concerns, and collectionrelated issues.
  • Respond to
    nonvoice channels such as email, chat, and messaging platforms, ensuring prompt and accurate communication with clients.
  • Conduct welcome calls to new active clients enrolled in our debt resolution programs.
  • Provide regular updates to clients on their account status and progress in both voice and nonvoice formats.
  • Upload, manage, and update necessary client documents into the database.
  • Handle and resolve client concerns, disputes, and requests through both phone and written communication.
  • Assign accounts to Legal Negotiators and assist with client communication regarding negotiations and settlements via both voice and nonvoice platforms.
  • Monitor, record, summarize, and report call and nonvoice interaction details to ensure accurate documentation.
  • Maintain accurate and uptodate client accounts and contact data across both internal and web databases.
  • Identify and report any irregularities affecting operations to your immediate superior.
  • Perform additional duties as assigned by the immediate superior.

Requirements:

  • College degree or equivalent customer service experience.
-
Minimum of 2 years of experience in U.S. collections, financial accounts, or related fields.

  • Familiarity with
    Salesforce CRM is an advantage.
  • Strong verbal and written communication skills in English, with a professional and engaging telephone and written manner.
  • Experience handling both voice (calls) and nonvoice (email, chat, messaging) interactions.
  • B2C collections experience preferred.
  • Analytical, detailoriented, and highly organized.
  • Selfmotivated, resilient, and persistent in achieving goals.
  • Willing to work onsite and in a graveyard shift schedule.
  • Proficient in Microsoft Office products (Word, Excel, Outlook)