Customer Service Operations Manager

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

PURPOSE OF POSITION• The Operations Manager will oversee all operations, ensuring effective and successful management of labor, productivity, and quality control.• This role is pivotal in enhancing operational procedures, systems, and principles in areas such as information flow, business processes, and management reporting.• The manager will also...

Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

Job Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...

Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

Genpact National Capital Region, Philippines Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit...

Role Objective:The role is to ensure that customer interactions and services meet established standards of quality and excellence. Among the crucial tasks that this position must oversee are creating and executing QA frameworks, carrying out audits and reviews, working with cross-functional teams, and analyzing data and metrics.Role responsibilities:•...

Market Planning and Operations Specialist (Project Based)JOB LOCATION: Unilever RFM Ice Cream – Manggahan, PasigROLE TYPE: Project-based until December 31, 2025BACKGROUND AND PURPOSE OF ROLE: This role is responsible for managing and delivering the forecasted sales growth of the assigned category or business unit through control towering end-to-end sales...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

Management (Information & Communication Technology) Please apply through this link: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All...

Responsibilities:1. Lead the establishment and management of the new customer service team from inception to full operation.2. Develop and implement strategies to ensure the team meets and exceeds performance goals.3. Responsible for the management of customer service team members, including proper scheduling and assignment of work, training and management...

Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

Cloud Service Operations Manager Country Philippines City Manila Department Software as a Service Job ID 39283 Responsible for managing IMS contract and it's service pillars, implement according to project management agile principles, apply best practices using ITIL framework to ensure successful execution of contracts and deliverables. The Service...

About Offshore Outsource OperationsLocation: Ortigas Centre of Pasig City.We are an innovate BPO solutions team that delivers cost-effective results to our Australian based client. As a team, we work hard and play hard, enjoying what we do. We have a strong focus on customer service, operating in a supportive and collaborate office. All employees must work...

Operations Manager (Fraud Management) | BPOCandidate must possess at least a Bachelor's/College Degree in any field.With at least 5 years of experience as an operations managerExposure to banking and finance program who understands o processes such as fraud management, trust and safety in a local setup.Applicants must be willing to work onsite in Eastwood,...

Service Delivery ManagerCEVA Global Business Services Manila is looking for a motivated and experienced Service Delivery Manager to join our teamAs a Service Delivery Manager, you will be responsible formanaging the activities and responsibilities of the Operational Tower supporting our Local Stations.As a part of this management, the Service Delivery...