Director | Onsite-McKinley Taguig
2 months ago
Role Description:
HCL Directors are a key part of the management team that oversees/works in conjunction with a group of team leaders whose main objective is to implement the right processes and practices across the organization. They are responsible for formulating strategies, presenting improvement proposals that increase work quality, productivity and efficiency while securing compliance. They also act as a liaison between employees and HR and are an integral part of employee hiring/dismissals, professional development, and promotion process in his/her own track. They motivate and inspire their team by creating an environment that promotes positive communication, encourages team bonding, and demonstrates flexibility/adaptability to organizational changes.
Main Responsibilities:
End to End Ownership of the Account, Process Adherence or Compliance, Team Performance, Attendance, Passion for work Excellence
(1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one's own standards
(2.)
1. To formulate the Key Result Areas of the Team Leaders and Team Members
2.Conduct appraisals and feedback sessions with Team leaders or FTs and agents at regular intervals
3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
(3.) Attendance or Login Hours or Unscheduled Leave
(4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
(5.) Manage the budget and schedule for the projects assigned
(6.) Responsible for managing multiple assigned on boarding projects to completion
(7.) Coordinating interrelated operational tasks required to support proposed solutions
Main Qualifications:
(1.) Must have at least 20 years' experience as a Director/ Managing Director
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