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CSR in TAGUIG Blended account and Possible WFH setup after 6 months

2 months ago

Manila, National Capital Region, Philippines Quess (Philippines) Corp Full time
Frontline representative to support Company's customers via Phone, Email, and/or Chat
Demonstrate strong customer service skills to optimize the experience for each customer contact
Ability to empathize and relate to customers even during difficult conversations
Walk the customer through websites, customer-facing platforms, and tools to complete desired actions
Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
Use appropriate systems and available resources as necessary to assist in responding to each request.

Other Details:
Contract Duration: 6 months with possibility of extension/absorption

Shift Schedule:
US or Nightshift Schedule

Site Location:
McKinley Taguig, Manila

Qualifications:
Must be a 2 year vocational graduates / SHS graduates / at least 2 years college undergraduate
At least 6 months or a year experience in BPO
Must have good communication skills both written and verbal
Must be amenable to work onsite (Taguig Mckinley)
Can Work ASAP (within September)

Benefits:
With SIGNING BONUS
Has Incentives passing the Final Interview
WFH setup after Absorption (after 6 months) and guaranteed Salary Increase once Absorbed
All Virtual Process