Compliance Solutions Employment Tax Service Account Manager
6 days ago
Recognizes potential client technical and non-technical issues and escalates the issue to the appropriate technical consultant in a timely manner, based on established escalations processes.
Assumes ownership for all inquiries made by the client until such time the issue is resolved to the clients satisfaction.
Ensured issues are resolved in a timely manner.Proactively communicates with the client base to ensure client satisfaction and retention, and that all current product features are being utilized and understood.
Participates in transitions to service (new clients or add on services). Complies with all transition standards and processes. Ability to perform initial scope and identify add-on services and escalates as needed. Responsible or identifying revenue opportunities based on criteria defined by management.QUALIFICATIONS Education:
Bachelors degree or equivalent in education and experience required
Experience:
Minimum 1-year relevant experiences in Tax, payroll and or equivalent technical client support experience, with proven proficiencies in call handling, escalation, logical troubleshooting and problem resolution.
Demonstrated ability to manage time and prioritize multiple client issues and projects effectively.Skills:
Must have the ability to effectively communicate to both clients and internal staff in a team environment.
Must have high level of responsibility to own client issues, must have interpersonal skills to effectively and politely communicate with clients, and must have a solid technical foundation necessary to provide support of any standard business application.
Demonstrate ability to work in a team environment. Ability to work under pressure with time constraints.Certificates, Licenses, Registrations:
Any of the following certifications would be desirable: A+ , MCP, MCSE, HTML/XML, Crystal Reports, CPP, FPC, CCNA, etc.
Diversity, Equity, Inclusion & Equal Employment Opportunity at
ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at
ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click to learn more about ADP's culture and our full set of values.-
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