Program Manager
5 days ago
OPENTEXT - THE INFORMATION COMPANY
At OpenText, we're redefining the future of digital with innovative software solutions and services. Join our winning team as a Cloud Services Program Manager and lead the way in Enterprise Information Management.
The Opportunity:
This role is responsible for planning, executing, monitoring, and controlling the mapping component of solutions implementation projects across analysis, development, quality assurance, and map integration. As a Cloud Services Program Manager, you'll be accountable for delivering exceptional service to our customers.
Your Key Strengths:
- Thoroughly review project handoff materials, including Statements of Work and effort estimators, to ensure a solid foundation for project success.
Project Management Expertise:
- Bring extensive expertise and advisory skills to complex issue resolution and project management.
- Demonstrate in-depth knowledge of Active products, onboarding services, Manila PS delivery capabilities, and mapping processes.
- Support custom solution implementations and create process and product documentation for internal team use.
- Mentor and train fellow project managers and educate customers and project team members on complex solutions.
What We're Looking For:
- Bachelor's degree in Business or Computer Science (an advantage)
- At least 8 years of experience in IT project management, release management, change management, or process management
- Full project implementation support with knowledge in SAP and VIM processes
- PMP certification (an advantage but not required)
- Background in Extended ECM (xECM) (an advantage but not required)
- 5-8 years of solutions/applications delivery experience
- Extensive customer/client-facing experience
- Dynamic problem-solving skills with a customer-focused approach
- Ability to motivate and lead teams to meet tight project timelines
- Extensive experience in risk management and communications management
- Strong interpersonal skills, including conflict resolution and relationship management
- Must be willing to work flexible shifts, including mid-shift or early US shifts
At OpenText, we value diversity and are proud to be an Equal Opportunity Employer.
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