Manager, Performance Optimization

4 weeks ago

Davao City, Davao, Philippines Concentrix Full time

Job Title:

Manager, Performance Optimization

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We're a remote-first company looking for the absolute best talent in the world.
#LI-Onsite

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix is searching for a talented manager to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You'll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.

In this role, you will:

  • Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
  • Create trusted client relationships through proactive account management and exceptional project delivery
  • Build and leverage relationships to collaborate with internal account teams. Project manage the deliverable, sometimes with cross functional team members.
  • Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
  • Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
  • Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
  • Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
  • Partner cross-functionally to translate business needs into new solutions for customers
  • Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
  • Oversee, coach, and directly manage direct reports

Skills you'll need:

  • Confidently communicate ideas to senior executives as well as internal and external stakeholders
  • Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Display an exceptional ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Demonstrated ability to guide and manage customer transformation efforts
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen
  • Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience preferred
  • Advanced Microsoft Office skills

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time

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