Team Manager

2 weeks ago

Davao City, Davao, Philippines Sutherland Full time

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Managers in this role get to:

Team Leadership:Lead, motivate, and inspire a team of social media specialists to achieve performance targets and deliver exceptional service to clients.

Performance Management:Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and quality of work.

Training and Development:Provide ongoing training, coaching, and mentorship to team members to ensure continuous improvement and skill development in social media management techniques, customer service, and communication skills.

Client Relationship Management:Serve as the primary point of contact for clients, build strong relationships, and proactively address any issues or concerns to maintain client satisfaction and loyalty.

Quality Assurance:Conduct regular quality assessments of social media interactions and feedback to ensure adherence to company standards and client guidelines.

Reporting and Analytics:Analyze performance metrics, generate reports, and provide insights to stakeholders regarding team performance, client satisfaction, and areas for improvement.

Operational Efficiency:Identify opportunities to streamline processes, optimize workflows, and implement best practices to enhance operational efficiency and effectiveness.

Cross-functional Collaboration:Collaborate with other teams within the organization, such as Training, Quality Assurance, and Operations, to ensure alignment of goals and seamless execution of projects.

Risk Management:Identify potential risks and issues related to social media operations, develop mitigation strategies, and ensure compliance with relevant policies, regulations, and industry standards.

Innovation and Continuous Improvement:Stay updated on industry trends, emerging technologies, and best practices in social media management, and proactively propose innovative solutions and initiatives to drive continuous improvement and exceed client expectations.

Qualifications

Our most successful candidates will have:

  • Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
  • Previous experience (3 years) in a leadership role within a BPO or customer service environment, preferably in social media management or digital marketing.
  • Strong understanding of social media platforms, trends, and best practices.
  • Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, team members, and stakeholders.
  • Proven leadership abilities, including the ability to motivate, coach, and develop a high-performing team.
  • Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and social media management tools.
  • Certification in social media marketing or related fields is a plus.
Additional Information

All your information will be kept coIf you are a dynamic leader with a passion for social media and a commitment to excellence, we invite you to join our team atSutherland. This is an exciting opportunity to make a significant impact and contribute to the success of our clients and the growth of our organization. Apply now and become a part of our innovative and collaborative teamnfidential according to EEO guidelines.

#J-18808-Ljbffr

  • BPO Team Manager

    2 weeks ago

    Davao City, Davao, Philippines Manpower Core Group Inc. Full time

    Qualifications:Highschool graduates are encouraged to apply (Old or New Curriculum) with at least 6 months Experience as a Team LeaderMust be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level. Proficient personal computer skills including Microsoft Office. Excellent interpersonal, written, and oral...

  • BPO Team Manager

    2 weeks ago

    Davao City, Davao, Philippines Alorica Teleservices Inc. Full time

    Highschool graduates are encouraged to apply (Old or New Curriculum) with at least 6 months Experience as a Team LeaderMust be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.Proficient personal computer skills including Microsoft Office.Excellent interpersonal, written, and oral communication...

  • Distributed Data Entry Team Manager

    2 weeks ago

    Davao City, Davao, Philippines Kremsoft, Inc. Full time

    A start-up with 3 years' track record and success are entering their next phase of development of recruitment searching for a talented and versatile TeamManager.We currently have over 40 distributed part-time operators on our team. These operators follow instructions, given by our be-spoke software, inputting datafor our customers. The majority of our...

  • Team Lead

    2 weeks ago

    Davao City, Davao, Philippines Cloudstaff Full time

    Philippines - All, CS Everywhere - Davao14 days ago Login to View Salary Years of experience 5-10 years Shift(s) Night Shift Job request ID JR-13287 Team Lead (WFO-Davao)Philippines - All, CS Everywhere - Davao14 days ago Salary Login to View Salary Years of experience 5-10 years Shift(s) Night Shift Job request ID JR-13287 Job Description WORK FROM...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) We are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsibilities include leading and supervising team members,...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Transcom Worlwide Full time

    Team Leader (BPO) for Awesome CX by Transcom - Davao City Supervisors/Team Leaders (Call Centre & Customer Service) Team Leader ( BPO) for Awesome CX By Transcom- Davao CityAwesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Team Leader for our Awesome CX by Transcom Davaosite. This role will focus on leading the...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals.Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Remote VA PH Full time

    About the role:We are looking for a passionate and driven Team Leader to join our growing team In this role, you will play a crucial role in ensuring the success and satisfaction of both our clients and our virtual assistants (VAs). You will be responsible for building strong relationships, fostering communication, and proactively identifying and resolving...

  • Team Leader; Sample Solutions Partner Manager

    2 weeks ago

    Davao City, Davao, Philippines Dynata Full time

    Team Leader; Sample Solutions Partner Manager Account & Relationship Management (Sales) Dynata is a global leader in providing customers with first party data solutions. Our client list includes a substantial portion of the market research industry and many fortune 500 companies.The Sample Solutions team is responsible for developing creative and...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are seeking a highly motivated and experienced Team Leader to join our growing team.The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals.Responsible for overseeing the performance of a team of call or contact centre operators.They provide leadership, coaching...

  • Team Lead

    2 weeks ago

    Davao City, Davao, Philippines Cloudstaff Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) JR-13287: Team Lead (WFO-Davao) Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    Urgent in need of a Team Leader to start ASAP in Davao CityResponsibilities: Monitors team performance and oversees day-to-day operations Maintains an in-depth knowledge of account/s Drives performance, motivates and reinforces teamwork Communicates relevant information to the team on a timely basis Conducts up-training on process and policies update as...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    Urgent in need of a Team Leader to start ASAP in Davao CityResponsibilities: Monitors team performance and oversees day-to-day operations Maintains an in-depth knowledge of account/s Drives performance, motivates and reinforces teamwork Communicates relevant information to the team on a timely basis Conducts up-training on process and policies update as...

  • MDR Team Lead

    2 weeks ago

    Davao City, Davao, Philippines Medium Full time

    Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines FGC+ Full time

    Job ResponsibilitiesMonitors and tracks agents' productivityMaintains and coaches agents in delivering Quality transactionsChecks daily attendance and daily reports of all the assigned Pros under his/her supervisionPractice and carry out operational standards to manage overall team performance and attrition rateClient relations - communicate and coordinate...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    Urgent hiring for Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want youProcess: Onsite / OTP Initial Interview - Get hired over the phoneLocation: Davao CityQualifications:Has atleast 1 year experience managing Inbound or Outbound CampaignProven leadership skills and functional knowledge in BPO IndustryExcellent oral and...

  • Operations Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Snapscale Corporation Full time

    Operations Team Leader (Healthcare) | Immediate Hiring Supervisors/Team Leaders (Call Centre & Customer Service) This is a full-time on-site role as an Operations Team Lead at Snapscale Corporation. As an Operations Team Lead, you will be responsible for overseeing day-to-day operations, managing a team of employees, ensuring customer satisfaction, analyzing...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Urgently HiringWe are in need of Team Leaders for work on site Qualifications: 1-2 yrs experience doing volume recruitment in a BPO company BS Psychology or Human Resource Management grad preferable but not required Create and publish job ads in various portals. Network with potential hires through professional groups on social media and during events...

  • Production Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Coca-Cola Beverages Philippines, Inc. Full time

    Brief Summary of the Role:The Production Team Leader is accountable to ensure that the Line KPIs on QSEPCS (Quality, Safety, Environment, Productivity, Cost and Service), Maintenance, Volume, Audits are all met.Key Responsibilities:Business PlanningConducts strategic planning for line improvementPerforms benchmarking and replication activities to identify...