Customer Success Representative

2 weeks ago


Pasig, National Capital Region, Philippines Eastwood Job Portal Full time
Job Title: Customer Success Manager

We are seeking a highly motivated and organized Customer Success Manager to join our team at Eastwood Job Portal. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our customer accounts.

Key Responsibilities:
  • Process and maintain accurate records of customer accounts
  • Enter, edit, and record data and documents in a timely and efficient manner
  • Provide exceptional customer service and resolve inquiries in a professional and courteous manner
  • Work collaboratively with internal teams to achieve business objectives
Requirements:
  • Senior High School graduate (not currently enrolled)
  • With or without BPO/call center experience (voice, chat, back office/non-voice accounts)
  • Previous BPO/call center experience is a plus
  • Above average or conversant in English communication skills
  • Possess a positive attitude and strong work ethic
  • Familiarity with computers and good typing skills
  • Highly motivated and prepared to work hard
  • Flexible and open to change and improvements
What We Offer:
  • Competitive salary and incentives
  • Signing bonuses and recognition awards
  • OT/holiday pay and leave conversions
  • Night differential and flexible scheduling
  • Choose your preferred location and HMO


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