IT Infrastructure Support

5 days ago


Manila, National Capital Region, Philippines Pacifico Assistance Corporation Full time

Job Qualification and Skills:

Graduate of Bachelor's degree in Information Technology, Computer Engineering, BS ECE, or any IT related courseWith at least 3-5 years work experienceDeep knowledge of operating systems, current equipment and technologiesExcellent interpersonal skillsAble to format/reformat PCs, Install Operating System and Joining to DomainKnowledge in Active Directory, DHCP, DNSKnowledge in Azure ADBasic Knowledge in network equipment switches, firewall, access pointsKnowledge in Microsoft products (Office 365, Sharepoint Online, MS Intune, Outlook O365Knowledge in finance tools like SAP/Sun InforKnowledge in Genesys Cloud Telephony and AWS is a plus Job Description:Ensure that all hardware and software applications use by Operations team and Management are running smoothly without issuesAdministration, management and troubleshooting of the on-premises, cloud or hybrid IT environment ensuring stability and operationsInstall, configure, and support workstation software, hardware, printersInstallation of new systems and applications for new projectsPerforming maintenance and testing to keep hardware and software functioningInstall needed patch and updates to PCs, servers and other IT equipmentTroubleshooting of Cisco switches L2 to L3 and troubleshooting of network equipment including Palo Alto or any firewall.Prepare and updates Inventory of all IT equipmentTroubleshoot Microsoft O365 issues on PCs, Android and IOS devicesCoordinates IT issues with different suppliersProvide solutions to all IT issues in Jira ticketingTroubleshoot issues on Genesys Cloud and other cloud applicationsWorks hand in hand with IT Assistant, IT Manager and Development team to address issues on Operations Main tool (Pathways)

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