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Training Specialist
3 months ago
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
About Us:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.
Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Primary Responsibilities:
Will formulate and conceptualize training modules based on the needs of the employees and the managementWill be responsible for managing the activities involved in the design, preparation, delivery, and need assessment of training and development programs for company managers and employeesWill help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication trainingWill conduct New Employee Onboarding and Orientation for new hires as well as product training before endorsing them to operationsWill partner with and join other HR professionals to assess and implement organizational development programs, processes, and training initiatives to support organizational strategiesWill conduct research on the latest trends in training providedWill evaluate employees' improvement based on the training providedWill develop methods for evaluation of program effectivenessWill prepare program reportsWill perform other duties and/or special projects as necessaryIdentify training needs and organize training interventions to meet quality standards Secondary Responsibilities:Evaluate employees through call listening, side-by-side, live monitoringWill monitor trainee performance from training up to nesting, before endorsing them to operationsRequirements:1-2 plus years of experience as a BPO Trainer is required.Experience as a Product Trainer preferredExperience with ramping programs (handling consecutive Product Training classes)Experience in formulating and conceptualizing training modules; able to design, prepare, deliver, and assess training and development programsExperience in conducting New Employee Onboarding, Orientation, and Product Training
Work Hours and ShiftsFull-time onsite work in Cebu officeNight shift (8 PM - 5 AM) during Product Training classesMorning shifts when not conducting classes
Please note that you will need to prepare a brief 15-minute demo presentation on any topic for the final interview
