Logistics Customer Service Associate

1 week ago


Manila, National Capital Region, Philippines Inteluck Corporation Full time

Job Function:

Using different channels to find potential vendors and follow up and solve vendor's issues to ensure smooth process from sourcing to deployment.

Key Responsibilities:

Vendor reactivation and trips allocation:
- Monitoring no. of trips for each vendor and executing the plan of trips allocation.

Presentations and Reporting:
- Independently prepare presentations and reports for vendor meetings/orientation and internal meetings.
Issue/concern Resolution and Continuous Improvement:
- Proactively address and resolve vendor-related issues/concerns to ensure a smooth operation process.

- Serve as the first point of contact for our customers and clients that reach to us phone, email and chat.

- May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction

- Coordinate with different departments to resolve the concern of our customer and clients.
Documentation Management:
- Manage and maintain the vendor, trucks and driver's documents in TMS, ensuring accuracy and completeness.
Vendor Performance Monitoring and Evaluation:
- Monitor vendor performance metrics, ensuring compliance with quality and operation standards.


Qualifications:

At least 1 year of experience in Logistics, supply chain or related industry. Having work experience in operation/sales is considered as an added advantage. Bachelor's Degree in Business, Marketing, or a related field. Strong communication and negotiation skills. Goal-oriented with a strong ability to handle pressure.

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