Senior Associate, Client Services

2 weeks ago

Manila, National Capital Region, Philippines Reprisk Philippines, Inc. Full time

Full time

Add expected salary to your profile for insights

You will play a crucial role in providing product and service-related support to our clients and partners. Clients come from different industries and functions, such as banking, insurance, investment management, and non-financialmultinationals.

The ideal candidate enjoys resolving any product and service-related issues, represents RepRisk as a premium data provider, and maintains RepRisk's excellent standard in Client Services.

The Client Services Analyst is part of our international Client Services team under the Commercial Operations team and reports to the Client Services Lead in Manila, Philippines. Moreover, you will:

  • Deal with incoming client and partner requests and perform essential account support tasks, such as addressing login issues, updating watchlists, and producing reports and exports
  • Support onboarding and offboarding processes for clients and partners
  • Capture clients and partners team' controlling activities and update relevant accounts, contracts, and contacts as needed
  • Provide quarterly, monthly, or customized user statistics and other internal account reporting
  • Create or maintain relevant guidelines and process documents
  • Execute the delivery of standard RepRisk products for clients (e.g., reports, data exports) and other client-related administrative tasks
  • Coordinate with other internal stakeholders (e.g. Business Development, Key Account Management, IT, Products, Operations) to solve user-related queries, as well as to develop and execute internal projects
  • Work and function as a team player in a globally-distributed, cross-cultural team with your colleagues based in Europe, Asia, and North America

You Bring

  • A Bachelor's Degree from a respected university or college
  • 5-6 years experience in client-oriented positions, preferably in the financial industry and preferably with experience in invoicing specifically
  • Experience with CRM software, preferably Salesforce and Microsoft Business Central, a plus
  • Advanced Excel and PowerPoint skills
  • Ability to work undertight deadlinesand tackle competing priorities, while maintaining excellent quality standards
  • Ability to adapt well to changing priorities and tasks,while always striving to deliver the best quality with a self-starter with an entrepreneurial spirit
  • Comfortable working in a team and independently, in an international and dynamic environment, and engaging with internal stakeholders at all levels of the organization to solve client- and service-related issues
  • Fluent in English, written and spoken.

About Us

RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

We Offer

  • A diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company.
  • Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home (up to 3 days per week possible).
  • You will have market based compensation, benefits and perks in line with our culture and values.
  • Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
  • Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more
  • At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority.
  • And more
Your application will include the following questions:

What's your expected monthly basic salary?

RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

About RepRisk

RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

Don't provide your bank or credit card details when applying for jobs.

#J-18808-Ljbffr

  • Senior Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Northern Trust Full time

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service,...

  • Senior Account Associate

    4 days ago

    Manila, National Capital Region, Philippines Unison Computer Systems, Inc. Full time

    JOB SUMMARYThe Senior Account Associate will be responsible in managing a portfolio of accounts, maintaining a long-term relationship with clients, and maximizing sales opportunities within them. The Senior Account Associate liaise between clients and internal teams to ensure the timely and successful delivery of solutions according to the customer...

  • Client Services Manager Senior

    2 days ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the roleYou will be part...

  • Client Service Associate

    6 days ago

    Manila, National Capital Region, Philippines BDO Unibank, Inc Full time

    BDO MANILA JOB FAIR ON JUNE 29 (SATURDAY)We are in need of driven and competitive individuals to be part of our teamApplicants must be graduates of any 4-year course/Bachelor's Degree. Graduating students are also welcome to apply DATE: June 29, 2024 (Saturday)TIME: 8AMVENUE: BDO STA. MESA – P. SANCHEZ BRANCHUnits G-04 & G-05, G/F, Dona Elena Tower, P...

  • Senior Change Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Seven Consulting Full time

    Due to the continued success and growth of Seven Consulting, we are committed to building a Change Management Practice to complement our Program Delivery, Program Management Office (PMO) and Consulting services.In our first phase of recruitment, our General Manager, Change Management hired 5 Change Management Practitioners in Australia. We're delighted to...

  • Client Servicing

    2 weeks ago

    Manila, National Capital Region, Philippines Jobspot Hr Services Full time

    Our client, one of the largest Outdoor Advertising corporation in the world with overseas presence in multiple countries, needs for their office in Delhi Post : Client Servicing/Account Management Agency Vertical Location : Delhi Experience : 5 8 years in Client Servicing/Account Management / Sales (advertising industry experience will be an advantage)....

  • Associate, Client Support

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    S&P Global Associate, Client Support in Manila , Philippines About the Role:Grade Level (for internal use):07About the Role: Associate, Client Support (Real Estate Industry)The Real Estate Client Operations Associate understands the daily workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the...

  • Senior PowerBI Developer

    2 weeks ago

    Manila, National Capital Region, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    About the RoleA Senior Power BI Developer is a professional responsible for designing, developing, and managing Power BI solutions for an organization. This role requires a deep understanding of data analysis, visualization, and reporting, along with a solid grasp of data warehousing and business intelligence concepts. A Senior Power BI Developer works...

  • Mergers & Acquisition Transaction Services Associate/Senior

    4 weeks ago

    Manila, National Capital Region, Philippines Deloitte SEA Full time

    Mergers & Acquisition Transaction Services Associate / SeniorWhat impact will you make?At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and...

  • Mergers & Acquisition Transaction Services Associate/Senior

    1 month ago

    Manila, National Capital Region, Philippines Deloitte SEA Full time

    Mergers & Acquisition Transaction Services Associate / SeniorWhat impact will you make?At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and...

  • Mergers & Acquisition Transaction Services Associate/Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Deloitte SEA Full time

    Mergers & Acquisition Transaction Services Associate / SeniorWhat impact will you make?At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and...

  • Senior Audit Associate

    2 weeks ago

    Manila, National Capital Region, Philippines UHY M.L. Aguirre & Co., CPAs Full time

    Accounting Associate Corporate and Tax Paralegal Senior Accounting Associate Tax Associate/Tax Manager Junior IT Engineer Senior Audit Associate Join our dynamic team, as a Senior Auditor, where you'll play a pivotal role in leading and executing comprehensive audit engagements. We're seeking a seasoned professional with a proven track record in statutory...

  • Associate, Client Support

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use):07About the Role: Associate, Client Support (Real Estate Industry)The Real Estate Client Operations Associate understands the daily workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department's goals of improving client support interactions,...

  • Global Client Success Associate Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Equus Software Full time

    Global Client Success Associate Business AnalystGlobal Client Success Associate Business Analyst Email Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global...

  • Associates

    2 weeks ago

    Manila, National Capital Region, Philippines Isagani G. Dominguez & Associates (IGDA) Full time

    We are continuously in search for talented accounting professionals who wish to pursue challenging opportunities in public accounting practice as an IGDA Associate for our Client Services Group. You will be trained to become a well-rounded consultant to tackle various tasks in financial and tax consultancy services at various industries.Duties and...

  • Customer Service Associate

    6 days ago

    Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following...

  • Client Service Associate

    4 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08S&P Global is seeking a Client Service Analyst to sit in our Kuala Lumpur office and support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and...

  • Client Service Associate

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08S&P Global is seeking a Client Service Analyst to sit in our Kuala Lumpur office and support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and...

  • Client Connectivity Services Senior Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...

  • Tax Senior Associate

    1 month ago

    Manila, National Capital Region, Philippines Deloitte SEA Full time

    What impact will you make? At Deloitte, we provide a one-of-a-kind career journey that aims to inspire and empower individuals like yourself to create a meaningful difference for our clients, colleagues, and society. Regardless of your aspirations, Deloitte offers a highly inclusive and collaborative environment that presents unparalleled opportunities for...