Client Managed Services Analyst

2 weeks ago

Manila, National Capital Region, Philippines RIMES Technologies Limited Full time

The Opportunity lies within the Rimes Client Services department. It utilises technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Services own this process and are the interface between our clients, our platform and organisation. Client Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client facing functions.

This team oversees the delivery of data feeds daily. Client Services first line team proactively monitor exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client's ever-changing priorities and corresponding queries.

Client Services second line team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally.

Client Services account teams own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The account team ensure the client's service operates within a set of KPI's and make suitable adjustments to ensure it continues to do so. Account teams work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and management teams, the account team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client's challenges.

What you will do:

  • Support the Rimes MDS product and corresponding services
  • Work with a global Client Service team to ensure high quality daily service across all MDS clients
  • Ensure MDS data flows are monitored and optimized to support each client data needs
  • Ensure that data quality controls are executed and maintained across a wide range of data sets, including Instrument Identifiers and cross reference data, security reference information, pricing data, ESG, Ratings and Corporate Actions
  • Interact with clients, external data partners and Rimes specialists to manage and resolve data validation failures
  • Ensure mastered data services meet internal and external KPIs
  • Support Clients in delivering ongoing changes to their service
  • Support Client in regularly reviewing and optimizing their service
  • Contribute to ongoing internal projects which enhance the MDS Product and services

Who you are:

  • Have 1-2 years' experience in the financial data industry
  • Have worked in Operations in roles handling Security Reference and/or Pricing Data
  • Have developed and/maintained controls to ensure quality of pricing/security data
  • Have experience with market data portals and/or or vendors in investigating data challenges
  • Used to working with high volumes of challenges to meet daily operational deadlines
  • Have been used to working under their own initiative to improve and enhance their service
  • Have experience interacting with clients using their operational service
  • Have effective analytical, problem-solving and prioritization skills
  • Python – in particular data analysis and visualisation tools will be considered as a plus
  • Knowledge and understanding of equity and fixed income indices will be considered as a plus
  • Exposure to Corporate Actions, ESG and Ratings Data will be considered as a plus
  • Training and oversight of other analysts will be considered as a plus
  • Graduate calibre, preferably in a finance or a related field
  • Experience working with, querying, and manipulating large datasets
  • Sound working knowledge of financial spreadsheets and financial databases and applications
  • Use of data challenge portals (such as exchange websites, or vendor data systems or portals)
  • High proficiency with MS Excel
  • Good communication skills

#J-18808-Ljbffr

  • Service Desk Analyst

    21 hours ago

    Manila, National Capital Region, Philippines Unisys Managed Services Full time

    What success looks like in this role: 1st Level telephone and other media contact support .Strive for a high level of first contact resolution.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and incidents.Manage...

  • Data Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Integreon Managed Solutions (Philippines) Inc. Full time

    Data AnalystMakati CityRole Summary The Data Analyst is responsible for creating forecast, scheduling, capacity planning and other reports requested. He/she should be able to provide analytics on scheduling, forecasting, utilization, quantitative SLAs, trends and capacity planning opportunities with Operations. Responsibilities and Duties:Volume monitoring,...

  • Client Servicing

    2 weeks ago

    Manila, National Capital Region, Philippines Jobspot Hr Services Full time

    Our client, one of the largest Outdoor Advertising corporation in the world with overseas presence in multiple countries, needs for their office in Delhi Post : Client Servicing/Account Management Agency Vertical Location : Delhi Experience : 5 8 years in Client Servicing/Account Management / Sales (advertising industry experience will be an advantage)....

  • Client Connectivity Services Senior Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...

  • Global Client Success Associate Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Equus Software Full time

    Global Client Success Associate Business AnalystGlobal Client Success Associate Business Analyst Email Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Multilocal Media Ltd Full time

    The RoleAs Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Multilocal Full time

    The RoleAs Client Services Manager you will work within the Client Services team which sits within the wider Operations team.You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Afni, Inc. Full time

    Full time Add expected salary to your profile for insights Client Services Manageris a position within Afni Philippines and will work with internal and external partners. The primary responsibility of the Client Services Manager is to work with clients to understand their needs and business strategy and identify how Afni can partner with them to best...

  • Client Deliverables Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

    Client Deliverables Specialist page is loaded Client Deliverables Specialist Apply locations Makati City, Philippines time type Full time posted on Posted 2 Days Ago job requisition id JR_7005 Let's be #BrilliantTogether ESG solutions enable investors to develop and integrate responsible investing policies and practices, engage on responsible investment...

  • Client Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Toll Global Forwarding (Philippines) Corporation Full time

    We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have...

  • Client Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CEF Solutions Inc Full time

    ABOUT THE COMPANY:CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and...

  • Client Services Manager Senior

    2 days ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the roleYou will be part...

  • Assistant Manager for Client Services

    2 weeks ago

    Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full time

    Acts as the main point of contact for both Client and Company. Works with entire team to coordinate all client service activities with a focus on delivering excellent client experience. This position is critical to building client advocacy and ensuring continued profitability of the Company through organic growth and referral opportunities by setting and...

  • Global Client Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Equus Software, LLC Full time

    Our company is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging...

  • Client Services-Workforce Manager

    2 weeks ago

    Manila, National Capital Region, Philippines KDCI Full time

    KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop strategic workforce...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Netrix LLC Full time

    This Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...

  • Service support analyst

    2 weeks ago

    Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • Service support analyst

    3 weeks ago

    Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • Client Servicing Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Toplis Solutions Inc. Full time

    Administrative Assistants (Administration & Office Support) The position is responsible for efficient management of assigned account and ensuring that each project is executed based on agreed timelines, quality and budget. The position also ensures that the projected gross profit for the unit is attained.Job Specifications:Must have at least 3 years of...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Alveo Land Corporation Full time

    Graduate of BS Mass Communications, Journalism, Communication Arts, Tourism, HRM or any course with customer service related background. Minimum of 8 years related work experience in real estate or other related industries with 3 years solid experience in Client Services and/or managerial capacity. Excellent in all aspects of communication, including oral,...