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IT Support Staff

2 months ago

Manila, National Capital Region, Philippines Shadow Office Solutions, Inc. Full time

SOS is an Australian-owned BPO with branches in Makati and Cavite, looking to hire two IT Support Staff to to support our Australian clients with IT related tasks within the business. The successful candidates must be willing to work onsite.

Duties and Responsibilities:

Main duties for the IT Support Officer is to provide first line support to troubleshoot user issues, monitor security and to support the business core applications.General Level 1 - 2 user support and case management Office 365 Suite - Excel, Word and PowerPoint Outlook, OneDrive and SharePoint supportGeneral level 1 networking knowledge and skillsAzure AD administration. User onboarding, password resets, signature setup, user trainingGeneral user onboarding / offboarding and support with common platforms. Password manager rolloutGeneral security managementPasswords managementGeneral desktop/laptop configuration and trouble shooting skillsAny other adhoc IT related assistance/troubleshooting that may be assigned from time to timeKnowledge on PowerShell scriptingExperience in ProgrammingAny other adhoc IT related assistance/troubleshooting that may be assigned from time to timeRequirementsSound Knowledge of Microsoft Office applicationsExcellent attention to detail, and work well in a team environmentMust have a "can-do" attitudeStrong decision-making skillsMust be able to work both independently and team-orientedAbility to work in Azure Active DirectoryProficient in the administration of MS SharePoint\OnedriveEffective organizational and time management skillsCreate documentation for staff for training purposesStrong problem solving skillsEffective communication and interpersonal skills with strong customer focus by maintaining professional and courteous demeanourAbility to troubleshoot general hardware issues - eg printer issues, microphone and camera on laptopsWorking at SOS

Embark on a fulfilling journey by joining our team and unlocking a host of enticing perks, including an above-industry salary package with lucrative incentives, comprehensive HMO benefits coupled with life insurance coverage, vibrant and engaging company events, promising opportunities for career growth and promotion, exciting company outings featuring international travel adventures, all supported by our dedicated HR team that prioritizes and advocates for a healthy work-life balance.