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People Services Specialist

4 months ago

Manila, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description
Who we're looking for

Love helping people build better relationships and passionate about delivering excellent service and believe that there's a better way to scale and grow a business? We have just the role for you Zendesk is looking for a People Services Specialist. You are genuine, listen to your customers, and you strive to make things appealingly simple. You consistently make the people around you better, while making processes simpler, and more effective.

In this role, you will balance the transactional workflow for Zendesk's People Services organisation, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done

What you'll be doing every week:
  • Responsible for all HR data entry, maintenance & upkeep of records on Workday.
  • Carry out day-to-day HR processing tasks for our Global Mobility team and support other teams too at times.
  • Offer letters creation for countries across regions, Business Travel letters creation etc.
  • Maintain compliance with data entry (e.g. probation periods, contractual requirements).
  • Responsible for responding to employee questions through our ticketing system and via Slack.
  • Participate in ad-hoc HR projects (e.g. Rewards cycle).
  • Make sure we are applying company policies and procedures appropriately.
  • Be a hardworking HR team member who is always on the lookout for ways to make our team and processes better.
  • Develop relationships and partner with cross-functional Partners (e.g. Finance) and the broader People & Places team (including Employee Services, Recruiting, Reward, People Development, HRIS).
  • Partner and closely collaborate with the Global Mobility Center of Excellence team and other critical partners within the organisation.
What you bring to the role
  • Fantastic communication and teamwork skills.
  • A great teammate who helps make everyone successful.
  • Comfortable presenting to individuals and small groups.
  • Must have experience with, and enjoy using and learning, HRIS systems.
  • Proficient with local statutory regulations and laws in multiple countries.
  • Must know your way around Google Docs & Workday.
  • You are an expert in the details; You set priorities well and always follow through
  • Positive "can-do" attitude and growth mindset; comfortable and flexible working in a fast-paced environment. Strong initiative and happy to work in a self-directed environment
Basic Qualifications:
  • BS/BA degree preferred with validated at least 2 years' general HR experience.
  • Experience in Global Mobility is a must
  • Must be willing to work on a hybrid set up
  • Amenable with EMEA (6pm to 3am)

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.