Technical Support Representative

2 weeks ago


Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Installs, configures, customizes, troubleshoots, upgrades, integrates, and maintains software workstations, applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.

Key Responsibilities:

  • Escalates unresolved queries to the next level of support team.
  • Tracks, routes, and redirects problems to correct resources.
  • Provides excellent customer service and exceeds customer expectations.
  • Utilizes strong client-facing and communication skills.
  • Develops advanced troubleshooting and multi-tasking skills.
  • Handles user inquiries via calls, chats, and email.
  • Typing speed of 40 WPM with 98% accuracy.
  • Knowledge of operating systems, hardware, networking, and Outlook.
  • Strong analytical and problem-solving skills.
  • Interpersonal and customer care skills.
  • Flexible in working 24/7 environment.

Requirements:

  • Associate's degree preferred.
  • 2-4 years of experience in the information technology field preferred.

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