Operations Support Associate

4 weeks ago


Manila, National Capital Region, Philippines goFLUENT Philippines, Inc. Full time

We’re seeking exceptional individuals to join our Operations Support team in a fast-paced, multicultural environment.

About the Job

Communicate and connect with our trainers, learners, and learning consultants from around the world.

  • Provide top-notch support and ensure a seamless experience for trainers and learners during lessons.
  • Troubleshoot, diagnose, and resolve requests and issues via various channels.
  • Monitor lessons and internal tools 24/7.
  • Be an expert and facilitate smooth communication with internal clients.

Requirements:

  • Previous experience in customer or technical support.
  • Bachelor's degree or equivalent.
  • Proficiency in Microsoft Excel, Google Sheets, Google Docs, and Open Office.
  • Process-oriented and detail-focused.
  • Excellent analytical and problem-solving skills.
  • Outstanding communication skills, both written and verbal.

What We Offer:

  • Standard benefits, including medical and dental insurance, paid vacation, and sick leave.
  • A dynamic, startup-like experience within a fast-growing company.
  • The opportunity to learn from top executives and visionaries in the learning and language market.
  • A full on-boarding and fast ramp mentoring program.
  • A world-class learning experience by being a goFLUENT learner.


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