Sea Logistics Operational Care Specialist
2 weeks ago
Operational Excellence Specialist required to enable transport activities, execute bookings, and generate documentation while liaising with Customer Care Specialists to ensure timely and efficient delivery.
Your Key Responsibilities- Monitor and report on operational performance of carriers and vendors, ensuring strong data quality for timely and accurate customer reporting.
- Review routing changes, collaborate with Customer Care Specialists and service providers, and re-arrange KN services as necessary.
- Validate and follow up with carriers on arrival notices and carrier invoices, ensuring timely delivery order receipts.
- Ensure shipping instructions and documents are compliant, and deviations are quickly addressed.
- Coordinate with suppliers and internal stakeholders for shipment imports, arranging for KN services where necessary.
- Escalate issues as relevant, and support the resolution of claims and disputes.
- Check incoming invoices, create sales invoices, manage FSL as per Financial Guidelines and working instructions.
- Release cargo in line with working instructions and Financial Guidelines.
- Review and ensure alignment of shipping instructions, clarifying any deviations or conflicts.
- Issue BAL specimen and release BAL B/L as per Financial Guidelines and working instructions.
- Timely and accurately submit carrier OBL instructions, VGM, and security filings.
- Ensure departure confirmations are shared with Customer Care Specialists.
- Issue sales invoices within 24 hours from departure.
- Immediately escalate problems, operation disputes, or discrepancies to more senior roles as relevant.
- Monitor the operational performance of carriers and vendors, escalating or creating awareness if performance or commitments are not being delivered.
- Collaborate with Customer Care Specialists through proactive provision of information, knowledge, solutions, and alternatives to deliver customer satisfaction.
- Ensure data quality as required for timely and accurate customer reporting.
- Support and resolve claims and disputes.
- Excellent communication skills (verbal and written).
- Good time management skills and ability to handle various tasks simultaneously without compromising quality.
- Attention to detail, ensuring all import documents are aligned and compliant to avoid penalties in customs.
- Experience and knowledge in Logistics/Freight Operations.
- Ability to quickly address and solve issues that may arise.
- Ability to communicate and coordinate well with suppliers, brokers, truckers, carriers, and co-loaders.
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Sea Logistics Operational Care Specialist
1 week ago
Pasay, National Capital Region, Philippines Kuehne Nagel Full timeOperational Care Team member sought to facilitate transport activities by executing bookings, generating import documentation, and liaising with Customer Care Specialists. Key responsibilities include monitoring carrier performance, reviewing routing changes, and coordinating with suppliers. The ideal candidate will have excellent communication skills, good...
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Sea Logistics Operational Care Specialist
1 week ago
Pasay, National Capital Region, Philippines Kuehne Nagel Full timeWe're seeking an Operational Care Team member to excel in delivering Operational Excellence. Monitor and report on carrier performance, ensure data quality, and collaborate with Customer Care Specialists to meet customer requirements.Your Key ResponsibilitiesMonitor and report on operational performance of carriers and other vendors.Review routing changes...
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Sea Logistics Operational Care Specialist
1 week ago
Pasay, National Capital Region, Philippines Kuehne Nagel Full timeJob Summary in Brief: Operational Care Team Member Deliver Operational Excellence by executing bookings, generating import documentation, and liaising with Customer Care Specialists to ensure timely and efficient transport activities. Your Key Responsibilities Monitor and report on operational performance of carriers and vendors, ensuring strong data...
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Pasay, National Capital Region, Philippines Kuehne Nagel Full timeJoin our Operational Care Team to enable transport activities by executing bookings, entering orders, and generating import documentation while liaising with Customer Care Specialists to ensure requirements are met in a timely and efficient manner. Key responsibilities include monitoring operational performance, reviewing routing changes, validating arrival...
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