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CSR Non Voice Chat Support International Retail Account

4 months ago

Manila, National Capital Region, Philippines TRANSCOSMOS ASIA PHILIPPINES, INC. Full time

We are looking for Customer Service Representatives with the following qualifications:

High School and Senior High School graduates are welcome to applyMust have 1 year BPO experience (preferably handled live chat support)Good to excellent communication skillsAmenable to work onsite in Gilmore, Quezon CityCan start as soon as possibleDuties and Responsibilities:Assisting customers through chats.Maintains customer confidence and protects operations by keeping information confidential.Identifying any problems with the database and taking appropriate action in discussion with the direct superior. At Transcosmos, our mission is to leverage customer insights to always be client's most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.