Customer Service Representative: Non Voice Account

3 weeks ago


Manila, National Capital Region, Philippines Work Services Full time

Job Title: Customer Service Representative: Non Voice Account


Job Summary: We are seeking a highly skilled Call Center Agent to join our team at Work Services. As a Customer Service Representative, you will be responsible for providing exceptional customer support, maintaining high levels of customer satisfaction, and demonstrating excellent interpersonal skills.



Key Responsibilities:



  • Provide customer support and resolve customer complaints
  • Maintain high levels of customer satisfaction through effective communication and problem-solving skills
  • Work collaboratively with team members to achieve sales and customer service goals
  • Develop and maintain knowledge of products and services to effectively respond to customer inquiries
  • Meet or exceed performance metrics and standards


Requirements:



  • At least a college graduate
  • At least 3 months of customer-facing experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Ability to effectively multitask and problem-solve


Working Conditions:


This is a full-time on-site role, working 90% non-voice and 10% voice. Computer literacy is essential for this role, and a strong knowledge of customer service software and systems is a plus.



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