WFM Real Time Analyst

Real Time Analyst The Real Time Analyst plays a critical role in managing and balancing service levels for the call center across various programs, locations, lines of business, and products. This position is responsible for ensuring the performance of the call center meets contractual agreements and internal goals, while creating positive experiences for...

Essential Functions/Core ResponsibilitiesManage Real Time exceptions in a large call center environmentProvide communication to and from Operations and other support departments for escalation of service-impacting issuesOversee call flow, real time, through workforce management tool(i.e. EIX).Monitor intra-day call and work volume as compared to...

Urgent HiringWorkforce SupervisorWFM Tool - NICE CXOne RESPONSIBILITIESForecastingForecast interaction and case management volumes and resource requirements based on historical data/metrics and current trends (i.e., customer trends, upcoming events, sales and, seasonality), ensuring a detailed forecast produced a minimum of 3 months in advance, with an aim...

Financial and Operational Reporting Analyst This position supports business leadership through the development of complex financial and operational reporting and analysis solutions. The successful candidate will lead technical design projects and oversee processes for developing appropriate reporting infrastructure and procedures. Monitor real-time...

The Team Lead is responsible for daily management and development of the WFM Analysts. Leadership activities of this team include, but are not limited to, creating and managing schedules of the WFM Analyst, approving payroll, coaching, interviewing, and training. In addition, this role is also responsible for the duties of that of a WFM Analyst, which...

Job Description:Data Management: Collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics.Reporting and Analysis: Develop and maintain regular reports and dashboards to track key performance indicators (KPIs), including service level attainment, average handle time, occupancy...

Functional Overview:The Associate, Real Time Management will be responsible in overseeing aspects of workforce real-time optimization, performing various functions including but not limited to, planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations.Duties and...

MINIMUM REQUIREMENTS AND QUALIFICATIONSEducation/Experience:Bachelor's degree1+ year experience in a call center environmentRelevant, solid knowledge of call center metrics and Workforce Management policies and procedures (involves RTA knowledge validation through testing and interviews)Experience in analytic and reporting functions is...

Candidates with experience in Forecasting, Statistics Analysis, and ReportingAccurately predicts call volumes, average speed of answer (ASA), service levels, abandonment rates, and average handle times by call type to identify and monitor trends.Identifies and locks in capacity required to meet service level targets efficiently via hiring, outsourcing, and...

We are looking to add a Workforce Reporting AnalystCarenet Health is a leading telehealth solutions company committed to excellence. We prioritize innovation and collaboration to drive operational efficiency and deliver outstanding results. We are currently seeking a dedicated and skilled Workforce Reporting Analyst to join our dynamic team.As a Workforce...

Role & ResponsibilitiesEfficiently manage intra-day staffing and service level thru effective planning and scheduling.Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.Monitor and drive schedule adherence.Communicate effectively with internal and external customers.Perform other duties and assignments...

KMC SAVILLS is the Philippines' leading full-service real estate solutions provider for local and multinational business locators.POSITION: Research Analyst/C&V AnalystLocation: Head Office, BGC Taguig Job Qualifications:Graduate Bachelor's Degree in Real Estate Management, Business, Economics, Finance, Civil Engineering is an advantage.1-2 years of relevant...

Job SummaryMain Objectives and Duties:1. Reports.Delivers timely the Hourly, Daily, Weekly or MTD reports as needed Analyzes the forecast and any deviations for previous day and current day. Determines the root cause of previous day and current day misses. Ensures report efficiency and fix errors. Provides real-time analysis and reporting of intraday.2....

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are actively searching for a Workforce Engagement (WEM) Analyst to join our dynamic team. This essential role involves not just supporting our teams through the...

At CHN Real Estate Group, we pride ourselves on providing exceptional property sales and management services in Melbourne, Australia. With a diverse portfolio of residential properties, we are dedicated to delivering outstanding experiences to our clients. Our team is our greatest asset, and we are committed to fostering a supportive and dynamic work...

Job DescriptionWe are actively searching for a Workforce Engagement (WEM) Analyst to join our dynamic team. This essential role involves not just supporting our teams through the effective use of Workforce Management solutions, but also playing a crucial role in improving and ensuring the Quality Assurance (QA) processes within the organization.The WEM...

Find Your Balance with a Career that Values YouStep into a role where work-life balance isn't just a perk—it's a core value. As a Financial Analyst in the Real Estate industry, you'll join a company that prioritizes a supportive and flexible work environment, allowing you to thrive both professionally and personally. This position offers a unique...

Customer Journey Expert (CJE) Join our team at Lending Tribe as a Customer Journey Expert (CJE) and contribute to the overall strategy by ensuring that data is readily available in real-time for clients, colleagues, and regulators. Drive and lead projects using your experience as a business/data analyst. Work closely with diverse personalities...

Job Title: Business Development Engineer/OfficerReports to: Vice President for OperationsJob Level: ManagerialKey Responsibilities & Activities: Business Development Management:Perform and analyze existing and potential markets.Prepare effective proposals, presentations, and sales tools.Conduct competitive product analysis and market research.Develop and...

Job Summary: The Functional Analyst assumes a key role in maximizing the efficacy of Enterprise Resource Planning (ERP) systems. By bridging the gap between business requirements and technological solutions, the analyst ensures seamless integration and functionality of ERP systems. Collaborating with diverse cross-functional teams, this role meticulously...