WFM PH Team Leader

Urgent HiringWorkforce SupervisorWFM Tool - NICE CXOne RESPONSIBILITIESForecastingForecast interaction and case management volumes and resource requirements based on historical data/metrics and current trends (i.e., customer trends, upcoming events, sales and, seasonality), ensuring a detailed forecast produced a minimum of 3 months in advance, with an aim...

One of the leading global advisory, broking, and solutions companies is looking for a skilled Team Leader - Health and Benefits Pharmacy. You'll oversee a team handling diverse activities related to plan designs and the ongoing management of pharmacy benefit programs. Your responsibilities include preparing summary information for client presentations,...

We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionalsYOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career development and certifications Travel &...

Profile: Team Leader Qualifications:At least 3 year(s) of working experience as a Team Leader is required for this position. Outstanding Customer service/Technical support skills Must have basic knowledge of Google Suite application. Ability to conduct extensive Root-cause analysis, conduct quality management. Ability to identity and grow talent, lead,...

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system. The Team Leader provides guidance and direction to the team...

Sutherland is seeking an organized and goal-oriented person to join us as a Team Leader. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youClient-facing role.Managing Team and relaying client directives and...

The Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team Leader manages activities within...

Support Services Group is on the lookout for an experienced individual to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for you About The RoleAs a Team Leader, you will play a crucial role in driving...

Summary Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for a dynamic Team Leader - Engineering who will assist in the smooth and efficient running of the...

Job Description:Responsible for overseeing and coordinating the daily operations of the NCR team, that supports the team by efficiently distributing workload.Hold WNS NCR Operations team accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and identify underperformance with the support of...

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on...

SETTLEMENT ASSOCIATE Responsibilities: Maintains operation by following policies and procedures.Maintains customer's satisfaction by providing fast and accurate service.Process settlement consolidation and exchange in timely and accurate manner.Settles processing of bank requirements of pay-out.Ensure proper consolidation and review of transaction...

ESSENTIAL DUTIES AND RESPONSIBILITIESManage and direct the daily activities of the SME and Heroes, including creative resource planning and implementing call center strategies and operationsProvide meaningful career and professional development for assigned experts, in partnership with leadership development staffCarry out needs, assessments, and performance...

The Team Leader Service Desk managers the day-to-day operations of the IT Service Desk. He/she provide support to the Unit Manager in the development and delivery of ICT Service Desk plans and programs. He/she conducts Audit within the team to ensure and promote excellent customer satisfaction.1.Manages Hardware Inventory.2.Coordinates with users, Technical...

About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

Position Summary:The Workforce Forecasting and Planning Analyst is key to the success of the business unit and is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short...

The client stands as a prominent figure in the Australian-Asian retail sector, particularly within consumerbrands. Employing a distinctive operating model, they harness collective expertise, a knowledge base, andshared services to propel their businesses, curating a premier portfolio featuring globally recognised brands.Collaborating with compelling brands,...

Real Time Analyst The Real Time Analyst plays a critical role in managing and balancing service levels for the call center across various programs, locations, lines of business, and products. This position is responsible for ensuring the performance of the call center meets contractual agreements and internal goals, while creating positive experiences for...

Job Description:Data Management: Collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics.Reporting and Analysis: Develop and maintain regular reports and dashboards to track key performance indicators (KPIs), including service level attainment, average handle time, occupancy...

(1.) Monitor quality and progress of work, check and approve work of subordinates (turn around time, risk analysis, overall team performance and project planning) within authorization level and/or in close cooperation with the manager Stimulate change and improvement, assess proposals of subordinates as well as to propose change or improvement of processes...