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WFM Scheduler l EXL Alabang

2 months ago

Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Role & ResponsibilitiesEfficiently manage intra-day staffing and service level thru effective planning and scheduling.Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.Monitor and drive schedule adherence.Communicate effectively with internal and external customers.Perform other duties and assignments as directed.General Skills Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.Solid critical thinking, problem solving, and interpersonal skills.Demonstrates ability to give and receive feedback with peers and business partners.Must demonstrate sound arithmetic, analytical and problem-solving ability.Excellent verbal, written and comprehension skills.Work Experience RequirementsMinimum of 2-year WFM experience in a call center inbound voice process.With forecasting & scheduling experience is a must.