WFM Sr. Real Time Analyst

Basic FunctionResponsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Role & ResponsibilitiesEfficiently manage intra-day staffing and service level.Provide timely, accurate reports on intra-day...

Essential Functions/Core ResponsibilitiesManage Real Time exceptions in a large call center environmentProvide communication to and from Operations and other support departments for escalation of service-impacting issuesOversee call flow, real time, through workforce management tool(i.e. EIX).Monitor intra-day call and work volume as compared to...

Urgent HiringWorkforce SupervisorWFM Tool - NICE CXOne RESPONSIBILITIESForecastingForecast interaction and case management volumes and resource requirements based on historical data/metrics and current trends (i.e., customer trends, upcoming events, sales and, seasonality), ensuring a detailed forecast produced a minimum of 3 months in advance, with an aim...

Financial and Operational Reporting Analyst This position supports business leadership through the development of complex financial and operational reporting and analysis solutions. The successful candidate will lead technical design projects and oversee processes for developing appropriate reporting infrastructure and procedures. Monitor real-time...

The Team Lead is responsible for daily management and development of the WFM Analysts. Leadership activities of this team include, but are not limited to, creating and managing schedules of the WFM Analyst, approving payroll, coaching, interviewing, and training. In addition, this role is also responsible for the duties of that of a WFM Analyst, which...

Job Description:Data Management: Collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics.Reporting and Analysis: Develop and maintain regular reports and dashboards to track key performance indicators (KPIs), including service level attainment, average handle time, occupancy...

Functional Overview:The Associate, Real Time Management will be responsible in overseeing aspects of workforce real-time optimization, performing various functions including but not limited to, planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations.Duties and...

MINIMUM REQUIREMENTS AND QUALIFICATIONSEducation/Experience:Bachelor's degree1+ year experience in a call center environmentRelevant, solid knowledge of call center metrics and Workforce Management policies and procedures (involves RTA knowledge validation through testing and interviews)Experience in analytic and reporting functions is...

Position OverviewThis position focuses on the financial reporting, analysis, and forecasting of operations for the key support. This is a dynamic and high profile position requiring the successful candidate to utilize a broad range of financial, process, operational and strong communication skills; combined with strong business acumen. The sr. analyst will...

Candidates with experience in Forecasting, Statistics Analysis, and ReportingAccurately predicts call volumes, average speed of answer (ASA), service levels, abandonment rates, and average handle times by call type to identify and monitor trends.Identifies and locks in capacity required to meet service level targets efficiently via hiring, outsourcing, and...

KMC SAVILLS is the Philippines' leading full-service real estate solutions provider for local and multinational business locators.POSITION: Research Analyst/C&V AnalystLocation: Head Office, BGC Taguig Job Qualifications:Graduate Bachelor's Degree in Real Estate Management, Business, Economics, Finance, Civil Engineering is an advantage.1-2 years of relevant...

Role & ResponsibilitiesEfficiently manage intra-day staffing and service level thru effective planning and scheduling.Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.Monitor and drive schedule adherence.Communicate effectively with internal and external customers.Perform other duties and assignments...

We are looking to add a Workforce Reporting AnalystCarenet Health is a leading telehealth solutions company committed to excellence. We prioritize innovation and collaboration to drive operational efficiency and deliver outstanding results. We are currently seeking a dedicated and skilled Workforce Reporting Analyst to join our dynamic team.As a Workforce...

Business AnalystBusiness Analyst will assist in identifying areas for improvement/enhancement of existing and new systems to be developed. The Business Analyst assists the Senior Business Analyst in the data gathering and implementation of business improvement projects.He/She is responsible for:Collaborating with stakeholders to identify and document...

GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Unapplied Cash Calling analyst to support the France region. The successful candidate will be aligned with our Finance Operations - Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be...

JOB SUMMARY AND MISSIONThis job contributes to Rustan Coffee's success by carrying out the audit plan on specific audit assignments and specific projects, with the objective of evaluating and recommending improvements to optimize efficiency and effectiveness of control and risk management. Models and acts in accordance with Starbucks guiding principles...

Job SummaryMain Objectives and Duties:1. Reports.Delivers timely the Hourly, Daily, Weekly or MTD reports as needed Analyzes the forecast and any deviations for previous day and current day. Determines the root cause of previous day and current day misses. Ensures report efficiency and fix errors. Provides real-time analysis and reporting of intraday.2....

The Senior Testing Analyst - Contract months) will write and execute test scenarios and scripts to support delivery of an enterprise wide digital business transformation, manage issues to resolution, and mentor and direct the work of junior test analysts and team members.Responsibilities:Document detailed functional and end-user test scenarios and cases...

We're seeking highly experienced analysts to join our team. Fresh graduates are also encouraged to apply. SR. AND JR. DISCLOSURE ANALYTSThe position is primarily responsible for implementing and enforcing the disclosure rules and procedures, and maintain the integrity of the Exchange at all times, to maintain or enhance professional relationships with...

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are actively searching for a Workforce Engagement (WEM) Analyst to join our dynamic team. This essential role involves not just supporting our teams through the...