Account Director

2 months ago


Manila, National Capital Region, Philippines Sodexo On- Site Services Philippines, Inc. Full time

About Sodexo

Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader in Quality of Life services. For over 50 years, Sodexo has developed unique expertise, backed by over 400,000 employees in 56 countries across the globe.

In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of On-site Services, Benefits & Rewards Services and Personal and Home Services for all our clients to improve the Quality of Life.

Our experiences with our over 75 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance every day.

At Sodexo, we help and encourage employees to build their future and grow with the company.

We focus on the needs of our employees as we do with our clients. We strive to offer diverse opportunities for professional and personal development that help improve our employees' quality of life. Our employees are able to develop their careers both locally and internationally in our varied sectors of activity. They are able to adjust the pace of their evolution according to their personal lives.

Sodexo is a people business, how we recruit, train, develop, grow our people is what makes us different. The HR function plays a great role in the business success.

Position Overview:

The Account Director is responsible for managing the key account partnerships of Sodexo, encompassing commercial management, operational management, organic growth, and strategic alignment. This role focuses on driving major customer relationships at executive levels, increasing revenue and gross profit, and ensuring strategic alignment with client goals.

Roles and Responsibilities:

Commercial and Operational Management:

Maintain accurate and prompt communication with key account customers regarding operational requirements.Leverage understanding of key account customers to develop new business opportunities.Research, develop, and implement innovative solutions in response to or in anticipation of client requirements, enhancing productivity.Design and implement strategies for growth and protection of specified key account customers.Act as the liaison between Sodexo and the client, providing regular KPI reporting and monitoring customer reports to resolve issues proactively.Client Relationship Management:Develop and strengthen current relationships with key customers.Identify new project opportunities within the portfolio and network within accounts to establish new senior relationships.Ensure compliance with the Clients for Life philosophy.Provide quick responses to both internal and external customers.Financial Management:Ensure operational budgets and KPIs are met or exceeded.Oversee financial reporting, including site summaries, paperwork, banking details, and operational reports.Review site P&Ls before monthly financial closures.Safety, Health, and Environmental Performance:Commit to and promote Food Safety and OHSE legislation requirements.Implement Sodexo's Food Safety Program, HSE Manual, Environmental Management System, and Cleaning and Sanitizing Manual.Ensure risk control strategies are implemented to reduce workplace hazards.Quality Management:Ensure compliance with all statutory and legal requirements and Sodexo policies.Conduct quarterly site inspections to ensure adherence to policies and procedures.Ensure compliance with the Quality Management System and all relevant Sodexo manuals.Staff Management and Industrial Relations:Recruit, roster, and develop staff per Sodexo HR and client policies.Conduct annual performance reviews and mentor direct reports.Ensure compliance with industrial agreements and maintain professional communication with unions.Customer Relations:Assume responsibility for all staff employed on your sites.Develop strong communication links with senior management.Ensure client satisfaction and compliance with contract requirements.Prepare and present reports for clients as needed.Communication and Teamwork:Establish and maintain positive communication with all members of Sodexo and support teas. Qualifications:

Experience:

Minimum 10 years of experience in Operations/Client Management within the Food and Beverage/Facility Management sectors.Managed between 70 to 150 workforce.Ability to handle an account with 3,500 to 7,000 population.Experience from a five-star hotel is an advantage.Education:Degree qualification in Business and other related fields.Knowledge and Skills:Knowledge of tender/quote/bid preparation and submission.Excellent presentation and negotiation skills at all levels, from site supervisors to group corporate presentations.Strong work ethics and understanding of corporate requirements and processes.High professional business acumen to ensure client relationship improvement initiatives are professionally defined, measured, implemented, and controlled.Proficiency in Microsoft products.Ability to identify, plan, and coordinate safe fleet management and best practices.
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