Field Technical Support
3 weeks ago
Job Description Summary: Respond to IT support requests, diagnose hardware and software issues, and provide training to users on software applications and systems. Strong problem-solving skills and attention to detail are required.
Responsibilities:
- Respond to IT support requests via phone, email, or in-person.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Provide training and support to users on software applications and systems.
- Maintain documentation of technical issues and resolutions.
- Assist with the setup and deployment of new hardware and software.
- Ensure data security and backup procedures are followed.
- Collaborate with other IT staff to resolve complex issues and improve processes.
Requirements:
- High school diploma or 1 year of experience.
- Basic knowledge of computer systems, networks, and troubleshooting techniques.
- Strong problem-solving skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willing to work onsite in Caticlan.
- Flexible hours available.
- Working rights required for this role.
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