Field Technical Support

3 weeks ago


Manila, National Capital Region, Philippines Pisopay Inc Full time

Job Description Summary: Respond to IT support requests, diagnose hardware and software issues, and provide training to users on software applications and systems. Strong problem-solving skills and attention to detail are required.

Responsibilities:

  • Respond to IT support requests via phone, email, or in-person.
  • Diagnose and resolve hardware and software issues.
  • Install, configure, and maintain computer systems, printers, and other IT equipment.
  • Provide training and support to users on software applications and systems.
  • Maintain documentation of technical issues and resolutions.
  • Assist with the setup and deployment of new hardware and software.
  • Ensure data security and backup procedures are followed.
  • Collaborate with other IT staff to resolve complex issues and improve processes.

Requirements:

  • High school diploma or 1 year of experience.
  • Basic knowledge of computer systems, networks, and troubleshooting techniques.
  • Strong problem-solving skills and attention to detail.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Willing to work onsite in Caticlan.
  • Flexible hours available.
  • Working rights required for this role.

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