Senior Managed Services Consultant

1 month ago

Taguig, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services Consultant is an experience-maker for our customers and our internal team - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships.

As a Managed Services Consultant, you will collaborate with a portfolio of customers, managing a backlog of tasks aimed at optimizing, maintaining, and expanding their use of our innovative product. You will respond to reactive requests, provide proactive recommendations, and ensure that customers derive continuous value from their services subscription.

What you'll be doing:

  • Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business.
  • Maintain product expertise across our product line.
  • Provide proactive assistance to customers as they maintain and optimize their use of our products.
  • Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work.
  • Collaborate in establishing world-class customer service policies, processes, and standards.
  • Provide business consultation for customers, capture the business problem we are solving together, and configure their product to meet and exceed expectations.
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty.
  • Manage competing priorities effectively across multiple customers, ensuring on-time completion of action items across the customer portfolio.
  • Estimate effort for customer requests and ensure deadlines are met and any delays escalated.

What you bring to the role:

  • 5+ years of professional consulting or customer success experience, ideally in a customer-facing role. Experience in managed services, professional services, solutions consulting, or pre-sales of a computer software product is highly desirable.
  • Empathy and a unique ability to understand customer needs.
  • Good understanding of product support process and infrastructure.
  • Excellent instincts and ability to interface at Manager-Level with ease.
  • Excellent communication, interpersonal skills, and eloquent writing skills (English).
  • Experience working successfully with customers from Australia/New Zealand as well as the broader Asian market.
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy is ideal.
  • Passionate about customer service and how it can transform businesses.
  • Strong project management and relationship management skills, and an ability to multitask without getting frazzled.
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.

#LI-ESKD

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

  • Senior Business Analyst for IT Service Management

    2 weeks ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

    Senior Business Analyst for IT Service Management Business/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights The Senior BA will collaborate with ITFS Client Services and Project teams, including Vendors, to ensure the timely delivery of the project output. Specifically, the Senior Business...

  • Senior Business Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Multinational Investment Management Solutions Full time

    Senior Business Consultant - Regulatory Reporting Job Openings Senior Business Consultant - Regulatory Reporting About the job Senior Business Consultant - Regulatory ReportingJob Title: Senior Business Consultant - Regulatory ReportingCompany:Multinational Investment Management SolutionsPosition Type: Full-timeHeadcount:1Job BriefOur client, aglobal leader...

  • Senior Business Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Multinational Investment Management Solutions Full time

    Senior Business Consultant - FIX (Investment Management Solutions) Job Openings Senior Business Consultant - FIX (Investment Management Solutions) About the job Senior Business Consultant - FIX (Investment Management Solutions)Job Title: Senior Business Consultant - FIXCompany: Multinational Investment Management SolutionsPosition Type: Full-timeHeadcount:...

  • Senior Managed Services Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Zendesk, Inc. Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionWe support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Financial Services Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Financial Services Consultant in Taguig City, responsible for end-to-end sales management and client relationshipsKey points:Manage sales opportunities from pursuit to closure with deep sales expertiseDevelop relationships with key clients, protect and grow businessTarget the right clients, win profitable deals, and build trust-based relationshipsCreate...

  • Senior Managed Services Consultant

    1 month ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Senior Managed Services Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Senior Managed Services Consultant

    4 weeks ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Financial Services Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Financial Services Consultant in Taguig City, responsible for end-to-end sales management and client relationshipsKey points:Manage sales opportunities from pursuit to closure with deep sales expertiseDevelop relationships with key clients, protect and grow businessTarget the right clients, win profitable deals, and build trust-based relationshipsCreate...

  • Talent Acquisition Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Managed Full time

    Recruitment - Agency (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Managed is an outsourcing provider for Recruitment Agencies globally. Whilst most outsourcing providers in the space specialize in providing staff and office space, we go above and beyond with boots on the ground to train our consultants in...

  • IT Service Delivery Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

    Full time Add expected salary to your profile for insights Candidate should have minimum of 17+ yrs. experience• Should have Data Center technical domain experience managing a team of Windows / Linux , Citrix & VMware Server admins across multiple geo's• Comfortable with working in night shifts as per business requirement• Knowledge on ITIL defined...

  • Senior Solutions Consultant Manager for Network

    2 weeks ago

    Taguig, National Capital Region, Philippines Novare Technologies, Inc. Full time

    Senior Solutions Consultant Manager for Network & Security Management (Information & Communication Technology) As part of the Solutions Consulting and Architecture group, this role leads the opportunities and works collaboratively with sales, portfolio and product management, and professional services teams to drive Network & Security initiatives and...

  • BPO Consultant Senior Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Infosys BPM Full time

    BPO Consultant Senior Manager - Digital Transformation for Voice and Chat LOB Full time Add expected salary to your profile for insights Resource will be part of Digital Transformation Services TeamDuties and responsibilitiesYou will work with the client and the operations team to create a transformation road map which cuts across all transformation levers...

  • SAP FICO Senior Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    SAP FICO Senior Consultant page is loaded SAP FICO Senior Consultant Apply locations PHL - TAGUIG CITY time type Full time posted on Posted 2 Days Ago job requisition id Job Description:Essential Job Functions:• Apply technical knowledge (SAP FI/CO) to solve application issues with moderate to high risk/complexity. Iintegrate technical knowledge and...

  • Automotive Platform Consulting Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Magsaysay Global Services Full time

    Consultants (Information & Communication Technology) Full time Add expected salary to your profile for insights CN Automotive Practice has deep expertise in delivering Digital Transformations, Sales & Operations Planning, Salesforce Consulting, SAP Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer...

  • Data Strategy Architecture Consultant Senior Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Data Strategy Architecture Consultant Senior Manager Taguig Work onsite Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise—strategic, industry, functional, technical—in a diverse project environment that offers multiple...

  • Senior IT Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Simcorp Singapore Pte. Ltd. Full time

    Senior IT Consultant - Azure Cloud & Infrastructure Networks & Systems Administration (Information & Communication Technology) For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities,...

  • Service Delivery Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Full time

    Why this role is important to usJobs within Services deliver the implementation and operation of software products to the client, as well as deploying cloud-based solutions that meet both new and existing client requirements. Activities include implementation, testing, configuration, upgrade, and maintenance of the client's software product.The clients...

  • Finance Director

    2 weeks ago

    Taguig, National Capital Region, Philippines JBW Managed Services & Consulting Full time

    JBW Managed Services and Consulting Corp Supports the month-end reporting cycles including the preparation of monthly financial reporting and analysis as well as working with corporate and business unit finance leaders in support of their businesses. Excellent skills in complex analytic problem solving, strategic planning, program development, project...

  • Payroll - Senior Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Sysgen Full time

    We are looking for Senior Consultants with expertise in Payroll to join the People Consulting team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the PC team. Your key responsibilities: • Leverage experience in payroll domain to deliver HR and Payroll...