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Supervisor, Customer Experience

4 months ago

Pasay, National Capital Region, Philippines CONDUENT Full time
About Conduent

Conduent provides essential services to leading companies and governments, making a real difference to millions of people. At Conduent, individuality is celebrated, and you'll have the chance to excel within a supportive culture.

Job Description

Job Track Description:

  • Supports team members in reaching their goals.
  • Possesses broad technical knowledge and industry expertise.
  • Handles hiring, training, and termination processes for multiple employees.
  • Manages performance evaluations and salary reviews.
  • Responsible for functional, operational, and program management.

General Profile

  • Supervises daily activities of business, technical support, and production teams.
  • Accountable for team performance.
  • Applies established practices and precedents.
  • Analyzes and organizes data to tackle challenges.
  • Demonstrates ability to work independently.

Functional Knowledge

  • Comprehensive grasp of processes, systems, and concepts.

Business Expertise

  • Coordinates team efforts to achieve company and client objectives.

Impact

  • Directly influences service quality.
  • Supports and trains team members to enhance user experiences.

Leadership

  • Provides guidance, coaching, and quality checks to aid in associate development.

Problem Solving

  • Uses previous technical experience to solve issues and evaluate solutions.

Interpersonal Skills

  • Effective communication to exchange ideas and information.

Responsibility Statements

  • Delivers reports on quality, productivity, and compliance KPIs.
  • Coaches team members for improved performance.
  • Shares updates and processes with the team.
  • Identifies coaching opportunities within the team.
  • Proposes training when needed.
  • Establishes best practices for associate development.
  • Performs assigned duties.
  • Adheres to all policies and standards.
Closing

Conduent is an Equal Opportunity Employer, embracing diversity in recruitment without discrimination. We welcome applications from individuals regardless of background. Conduent respects applicants' needs, including accommodations for disabilities. At Conduent, prioritizing health and safety is paramount. Current protocols prioritize the well-being of employees, families, and the community.