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Team Leader

4 months ago

Manila, National Capital Region, Philippines DHL Global Forwarding (Phils.), Inc. Full time

  • Coordinate department activities and to ensure quality and timeliness.
  • To understand the requirement of the region's documentation and devise
guidelines to the teams to ensure compliance.

  • Evaluate department processes. Recommend and coordinate needed
changes based on process analysis.

  • Supervise staff in accordance with company policies and procedures.
  • Assist staff to resolve complex problems.
  • Establish employee goals and conduct employee performance reviews.
  • Provide inputs towards staff scheduling to include: work assignments/ rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
  • Coach the team members.
  • To have a periodic meeting with the team members to discuss on the productivity and feedback
  • Responsible for quality control.
  • Drive Employee Engagement and Customer Satisfaction Processes.
  • Upskill Team Members and help achieve Goals
  • Monitor Key deliverables for Process Associates on Continuous Basis
  • Some Level of Data Analysis to drive Performance for Individual Process
Associates