Reservations Team Leader
1 week ago
RESERVATIONS TEAM LEADER (may be assigned in Hotel101-Fort or Hotel101-Manila)
Duties and Responsibilities:
Follow department policies, procedures and service standards.Processes reservations by mail, telephone, travel agency and from the Sales Department.Responds to all guests reservations requests and executes prompt, courteous and accurate guest service at all times.Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services.Answer guest inquiries pertaining to hotel services.Knows the selling status, rates, and packages.Creates and maintains reservation records by date of arrival and alphabetical listing.Prepares and sends confirmation letters.Processes cancellations and modifications and promptly relays this information to the front desk.Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Prepares expected arrival list for front office use.Monitors advances deposit requirements.Maintains a clean and neat appearances and work area at all times.Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.To be aware of all front office procedures and assist with reception duties when required.Configuring rates on the hotels property management system.-
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