Booking Officer
4 weeks ago
• Assist clients in planning and booking travel arrangements, including flights, accommodations, transportation, and activities. • Provide accurate and up-to-date information regarding travel options, prices, and availability. • Address client inquiries, requests, and concerns professionally and promptly.
Key Tasks:
- Client Interaction:
- Assist clients in planning and booking travel arrangements.
- Provide accurate and up-to-date information.
- Address client inquiries and concerns.
- Booking Management:
- Make and confirm travel reservations using booking systems.
- Ensure all booking details and documents are accurate and complete.
- Monitor and manage booking changes and cancellations.
- Coordination:
- Collaborate with airlines, hotels, and travel providers to secure reservations.
- Coordinate complex itineraries and special requests.
- Arrange necessary travel documents and visas.
- Documentation and Reporting:
- Maintain organized records of bookings and client information.
- Generate and provide travel itineraries and invoices.
- Prepare reports on booking trends and client feedback.
- Problem Resolution:
- Address and resolve booking issues and travel emergencies.
- Assist clients with rebooking in case of cancellations or changes in travel plans.
- Customer Education:
- Educate clients on travel restrictions and health and safety guidelines.
- Offer travel tips and recommendations.
Qualifications:
- Bachelor's degree in Business, Tourism Management, or a related field.
- Strong organizational skills with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle inquiries and resolve issues efficiently.
- Understanding of travel arrangements and logistics.
- Strong problem-solving skills with the ability to remain calm under pressure.
- A customer-focused mindset with a commitment to providing excellent service.
- Flexibility and adaptability to manage changing priorities and client needs.
- Proficient in Microsoft Office Suite and comfortable with generating reports and maintaining documentation.
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