Engineer I Technical Support Quote and Order Management
1 month ago
Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Engineer I, Technical Support Quote and Order Management , you will provide technical support to the sales offices, local business partners, and business administrators in the Middle East and Africa (MEA) region by answering general technical inquiries and escalations, preparing technical proposals, technically and commercially reviewing orders, and administering orders into the system.
In this capacity, you will develop your proficiency and capabilities in various functions, such as providing product specification information to customers. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities
In This Role, Your Responsibilities Will Be:
- To provide timely responses to general customer inquiries and effectively manage and fulfill customers' orders to generate clean invoices for efficient accounts receivable handling.
- To review and answer technical inquiries from customers related to products and processes.
- To provide customer proposals, which involve the review of technical and commercial requirements, model number validation and creation, handling of buy-outs, managing pricing, lead time, and sizing related activities.
- To coordinate with internal workgroups for escalations and address technical clarifications related to the proposal.
- To manage order bookings by reviewing requirements and data sheets, validating model numbers, handling buy-outs, and coordinating pricing, lead-time, sizing, and configuration activities.
- To resolve order issues and raise them to internal workgroups as needed.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a strong sense of urgency in meeting tasks and deadlines. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
- Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
- Proficiency in English communication skills.
- Knowledgeable in Microsoft Office applications.
- Fresh graduates are welcome to apply.
Our Offer to You:
Make a difference with the work you do.
By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go
#LI-Hybrid
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go
No calls or agencies please.
Requisition ID :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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