Technical Support and Maintenance

2 weeks ago


Makati City, National Capital Region, Philippines Brixio Full time

Work Setup

REMOTE (MUST BE RESIDING IN THE PHILIPPINES)

Duties and Responsibilities
  1. Technical Support and Maintenance:

    Set up new PCs and printers, ensuring they adhere to organizational standards. Renew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applications. Manage VPN renewals to ensure continuous secure remote access to the organization's network.
  2. Administrative Tasks:

    Monitor and manage emails, directing them to the appropriate staff. Handle correspondence related to sales, including customer inquiries and order confirmations. Monitor domain auto-renewals, update dates, and manage the sales inbox. Generate Sales Orders for renewed quotes and potentially request quotes for warranty.
  3. Sales and Quoting:

    Manage SSL Certificates with Trustico, handling tasks such as purchasing, renewing, and revoking certificates. Generate templated quotes and provide quotes for device setups based on fixed scopes. Handle other basic quote setups for services or products offered by the organization.
Requirements

Technical Requirements:

  • Minimum of 2 years of similar work experience.
  • Knowledge of cybersecurity best practices.
  • Proficiency in managing and troubleshooting SSL Certificates.
  • Experience with VPN setup and maintenance.
  • Excellent written and verbal communication skills for client support via phone/email.

Nice to Have:

  • Certifications in Microsoft or Cisco are a plus.
  • Proficiency in using ticketing tools, preferably ConnectWise.
  • Experience in a Managed Service Provider (MSP) is highly desirable.
Soft Skills
  • High organizational and attention to detail.
  • Proven track record of delivering tangible results.
  • Strong problem-solving and analytical skills.
  • Solid technical skills, a can-do attitude, and proactive initiative.
  • Ability to build rapport with customers and maintain a customer-focused approach.
  • Effective time management skills, adhering to deadlines.
  • Adaptability to different cultures/environments.
Working Schedule

Morning – Melbourne Time zone.


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