Technical Design Support Engineer

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Blueface Ltd Full time

Technical Design Support Engineer page is loaded

Technical Design Support Engineer Apply locations Philippines – Mandaluyong City, Shaw I.T. Center time type Full time posted on Posted 30+ Days Ago job requisition id R379243 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Will review customer solutions (design) for accuracy and viability – assuring the services recommended meet and exceed the customer's expectations. Working with different departments to enable to complete complex sales and infrastructure implementation.

Job Description

  • Responsible for data information gathering of Masergy's portfolio of services.
  • WAN-LAN information and validation if compliant to the design.
  • Participate in client implementation planning by assisting customer in technical data collection related activities such as TDT calls and emails to ensure seamless integration or turn-up of Masergy's services for both new and existing customers.
  • SD-WAN Non SD-WAN TCIF Spreadsheet Management according to NE's standard template and what is defined according to the CDT page.
  • TCIF Handling of Old Logo Customers provided that they are properly turned over to the TCIF Team. Support in providing necessary TCIF workbook / standard template to the team handling the account.
  • Resolving TCIF Error tickets raised by NAE by reaching out to involved resource person/department (including Customers, CDE, PM, etc.) if necessary and complete missing information.
  • Correcting / clarifying information provided by Provisioning Team.
  • Filtering MAC requests that are NAE's responsibility and determining the right direction for the request.
  • TCIF data collection from reseller and VAR TCIF Upload
  • Follow up via email or call customer on pending TCIF information provided that the schedule for activation has been given in advance.
  • Pulling IES IP Address Assignment

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Similar Jobs (1) Technical Design Support Engineer locations Philippines – Mandaluyong City, Shaw I.T. Center time type Full time posted on Posted 30+ Days Ago About Us

Masergy is the software-defined network and cloud platform for the digital enterprise. Recognized as the pioneer in software-defined networking, Masergy enables unrivaled, secure application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS and Managed Security solutions. Industry leading SLAs coupled with an unparalleled customer experience enable global enterprises to achieve business outcomes with certainty. Masergy is owned by Comcast Business.

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