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Insurance Business Process Analyst
2 weeks ago
Job Description:
Acts as the lead for the following business activities:
- Systems integration and creation of process notes/flowcharts for new products and/or insurance providers.
- Creation and review of process maps and flowcharts for sales, customer aftersales, and other related activities encompassing legacy, current, and new insurance providers.
- Liaison between UFSI and the insurance provider/s for any customer concerns with focus on attainment of service level agreements as well as resolution of any customer issues.
- Preparation of UAT parameters and testing for new products or processes.
- Initiation of process and systems enhancements either through simplification or automation to increase business efficiencies.
- Annual system parameter review to ensure correctness of data and reports generated.
- Preparation and publication of monthly reports and business dashboards that support business strategies.
- Management of insurance renewals for billing and settlement to maintain business revenues.
- Implementation of the Business Continuity Plan (BCP) within the insurance team.
- Provides strong and direct support for the following instances:
- Subject Matter Expert (SME) or primary officer that will handle business governance matters
- Ensuring that process notes are up to date vis-à-vis business, regulatory, internal/external audit requirements.
- Compliance reviews and testing of insurance processes.
- Monitors and provides evidences of business unit's passing of the Risk and Control Self-assessment / RCSA
- Serves as a subject matter expert (SME) for the development of tools, applications, and processes manufactured by the insurance provider.
- Ensures to do annual due diligence reviews of the insurance providers' operational adequacies.
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