Sales Support Specialist/Sales Admin Specialist l EXCELLENT COMMS l Hybrid

6 days ago

Manila, National Capital Region, Philippines Acquire BPO Full time

The role of the Sales Operations Specialist is one that bridges the functions and responsibilities of supply and delivery. The role is customer and vendor facing as well as one that works closely with the internal functions of Parts, Finance, Graphics Design. A high level of engagement and proactive involvement with each of these areas is required to be successful. The CMA is responsible for the review, development, and continuous improvement of internal processes for the benefit of streamlining and increasing the quality of card supply and service.

Manage the supply and delivery of cards and media in line with company established lead times, manufacturing standards, logistics, and customer purchasing cycles Respond to all customer inquiries by phone and email within service level requirements Consistently review open projects to meet milestones and designated timelines, manage project scope, and resource availability while delivering regular updates with Stakeholders Compare product deliveries with issued Purchase Orders and contact vendors with discrepancies Maintain proactive communication with customersStay up to date with industry trends Responsible for KPI data reporting to reduce expenses and maintain a high quality of service Ensure customer satisfaction with product, communicate quality concerns to vendor, and provide necessary information to CMSC for customer renumeration Perform other duties as directed. A BIT ABOUT YOU

This refers to the Tasks and Responsibilities delegated to you by your immediate superior and all the required administrative tasks of the job.

Knowledge of sourcing and procurement techniques Proficiency with the Microsoft Office suite Experience with NetSuite or other Enterprise Resource Planning system IE. ZendeskGood oral and written communication skillsHigh level of communication and interpersonal skills Demonstrates a proven attention to detail. Ability to manage and prioritize competing priorities and tasks Well-organized and self-motivatedMust work well in fast paced team environment 2 Internal/External Relationships Establish and maintain collaborative relationships with internal and external stakeholders.Build a positive working relationship with the US Leadership team. Cultivate a strong working relationship with Perth and Singapore Supply Chain teams.Positive attitude with all internal and external interactions. Qualifications/Education Minimum 1 year of experience in customer service, purchasing, or a similar field. Proven record of accomplishment in a related or similar field.

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