Service Delivery Team Lead

1 week ago


Manila, National Capital Region, Philippines Opswerks, LLC Full time

QUALIFICATIONS:

Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, or any business related fieldMinimum 5 years strategic team leadership and development experience, including attracting, developing and retaining top talentPassion and dedication to the delivery of an unparalleled and consistent customer experienceExperience interacting with and influencing partners at all levelsStellar communication skills, both verbal and writtenExcellent leadership skills that improve team focus, efficiency and effectivenessAbility to perform robust business process analysis and recommend solutionsPrioritize, plan, delegate and execute strategies, objectives, projects successfullyThrives in ambiguous, 24x7 fast-paced environment operating at both strategic and tactical levelsStrong emphasis on SRE as an engineering discipline with a focus on automationHighly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologiesProven project management skills, including excellent presentation skills, resource planning skillsOrganize and participate in requirements or design brainstorming sessionsProcess re-engineering experience - ability to drive process maturity and optimization initiativesComfortable collaborating and influencing a diverse set of people and teams to do what needs to get done and negotiate when approaches or timelines change

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