Current jobs related to Service Delivery Specialist - Manila, National Capital Region - Total Information Management Corp.

  • Delivery Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Suy Sing Commercial Corporation Full time

    Key responsibilities: Monitor delivery trucks for on-time arrivals to customers.Address customer complaints regarding late delivery, damaged or missing items, and poor service from delivery personnel.Inform sales teams of any issues with customers, including wrong addresses or incomplete payments.Provide suggestions for process improvements and better...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Headstart Specialist Full time

    Key Qualifications:• Must have completed at least 2 years of college education• Possesses a minimum of 3 months of experience in a call center environment• Willing to work on-site and in Ilocos region• Open to beginners and career growth opportunitiesAbout the Role:As a Headstart Specialist, we are seeking a highly motivated and customer-focused...

  • Delivery Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Suy Sing Commercial Corporation Full time

    Coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction. Key responsibilities: Monitor delivery trucks for on-time arrival Provide feedback and solutions to customer complaints Inform sales about problems with customers Suggest improvements to work processes and service Assist truckers with...

  • Delivery Specialist

    1 month ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    About the RoleAs a Delivery Specialist, you will execute a data governance framework, policy, and standards for improved data quality in the upstream channels/systems that will provide better customer experience and data-driven management decisions for the Bank's growth.How you'll contributeDevelops control structures in the process and procedures to ensure...

  • Service Delivery Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Essilor Shared Services Philippines Incorporated Full time

    **Job Summary:** Monitor and control the implementation and maintenance of best-of-breed standards in Tech Services and IT Security, ensuring the delivery and quality of services to customers. **Responsibilities:** Monitor and control the implementation and maintenance of best-of-breed standards in Tech Services and IT Security. Lead the deployment of...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Maynilad Water Services, Inc. Full time

    Job Summary: Key Account Water Service Specialist responsible for coordinating with departments and offices to resolve technical and billing concerns, conducting analysis, and ensuring timely delivery of statements and payments.Main Responsibilities:Coordinates with other departments and offices to resolve technical concerns, such as meter-related activities...

  • Clinical Monitoring and Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time

    Job Title: Clinical Monitoring and Customer Service SpecialistRippedboxstation is seeking a skilled Clinical Monitoring and Customer Service Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring the smooth delivery of our RPM, CCM, RTM & PCM services to our patients.Key Responsibilities:Screen patients for...

  • Real Estate Acquisition Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    **HYPR Service** is a premier recruitment agency dedicated to connecting exceptional talent in Latin America with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. HYPR Service excels in...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines JT International S.A. Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating and creating new products for consumers. Our business is not just about products, but about our people, their talent and potential. When they are free to be themselves and given opportunities to grow and develop, amazing things can happen. Our...

  • Customer Service Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Job Summary: Process sales orders efficiently and accurately, ensuring timely delivery and order accuracy. Manage lead and order activities for a specified sales group area. Responsibilities: Enter orders manually in SAP or Impulse, verifying accuracy and completeness. Release orders from SAP or Impulse, ensuring timely processing. Modify orders, update...

  • Real Estate Acquisition Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    HYPR Service is a leading recruitment agency dedicated to connecting exceptional talent in Latin America with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. Our team excels in bridging...

  • Procurement Support Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the...

  • Real Estate Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    About HYPR ServiceHYPR Service is a premier recruitment agency dedicated to connecting exceptional talent with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs.Job Title: Real Estate Follow-up...

  • Real Estate Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    About HYPR ServiceHYPR Service is a premier recruitment agency dedicated to connecting exceptional talent with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs.Job Title: Real Estate Follow-up...

  • delivery driver

    2 weeks ago

    Manila, National Capital Region, Philippines Cord Chemicals Inc. Full time

    Delivery DriverDeliver our products safely and efficiently to customers across the region. We need someone with excellent customer service skills, physical fitness, and attention to detail to join our team. Our ideal candidate has at least 2 years of experience as a delivery driver, preferably in the chemical or logistics industry, and is able to do...

  • Environmental Sustainability Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines LIKAS YAMAN SERVICE CORPORATION Full time

    Job SummaryWe are seeking a highly skilled and experienced Environmental Sustainability Specialist to join our team at Likas Yaman Service Corporation. The successful candidate will be responsible for planning and executing environmental-related programs, conducting regular environmental monitoring and inspections, and analyzing data to assess trends and...

  • Air Conditioning Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Topserve Service Solutions Inc. Full time

    Topserve Service Solutions Inc. is seeking a skilled Air Conditioning Specialist to join our team. The ideal candidate will have a College Graduate/Vocational course in Electrical NC 2/AC TECH NC 2 and possess knowledge of mechanical and electrical works. We are looking for someone who can work with minimal supervision and has at least 1 year of experience...

  • delivery driver

    2 weeks ago

    Manila, National Capital Region, Philippines Cord Chemicals Inc. Full time

    About the roleCord Chemicals Inc. is seeking an experienced and reliable DELIVERY DRIVER to join our team in Mandaluyong City Metro Manila. This is a full-time position that will be responsible for the safe and efficient delivery of our products to our customers across the region. OUT OF TOWN DELIVERIESResponsibilities Operate a company vehicle to collect...

  • Transportation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Zontar Manpowe Service, Inc. Full time

    Job DescriptionWe are seeking a skilled Transportation Specialist to join our team at Zontar Manpowe Service, Inc.The successful candidate will be responsible for providing transportation services to domestic workers from various accommodations to government offices, including OWWA, QVC, and DMW. This role requires strong communication and organizational...

  • Transportation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Zontar Manpowe Service, Inc. Full time

    Job Summary:We are seeking a skilled Transportation Specialist to join our team at Zontar Manpowe Service, Inc. As a key member of our team, you will be responsible for providing exceptional service to our domestic worker applicants. Your primary focus will be on transporting applicants to various government offices, including OWWA, QVC, Training Centers,...

Service Delivery Specialist

2 months ago

Manila, National Capital Region, Philippines Total Information Management Corp. Full time

Job Summary:
The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues,monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
Duties & Responsibilities:

Be part of the primary service relationship interface between customers and TIM for service related activitiesInvolve in the management services for customers using the IT service management framework which involves the whole ITSM and ITIL frameworkParticipate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checksFoster open communications between all stakeholders, establish relationships and clear understanding of accountabilitiesBe an effective point of escalation for customers and stakeholders, as required, to manage and resolve service delivery issues, and support the sale processPerform out of business hours escalation support for customers with complex servicing requirementsDevelopment of partnerships between customers, vendors and sub-contractor organization to address business opportunities for TIMReview the ongoing service delivery and assurance activities and provide periodic reportsParticipate on Quarterly business reviews and meetingsDrive appropriate initiatives and improvement plans to achieve increased customer satisfactionIn conjunction with the sales team, identify and proactively manage a sub-set of their portfolioOwn and drive to completion issues on Service Improvement Plan and implement action plans as requiredEnsure TIM delivery and assurance systems have updated Customer profiles and recordsManagement and monitoring of Manager Services, Service-related projects, Measurement and review of Customer Surveys and Provision of performance reportsInvolvement on the development of policies and procedures controlling and measuring TIM customer service deliveryFoster a culture of communication and continuous improvement of IT Service Delivery process, tools, technologies, standards and overall performance of the IT Service Delivery teamPerform other duties and functions deemed necessary for TIM service delivery unitQualifications:

Education:

Candidate must possess a Bachelor's Degree in Computer Science/Information Technology or equivalent.Experience:At least 3 years experience in developing, growing, and managing a Service Delivery/Manages Services business unit, Service & Project ManagementSkills & Competencies:Highly knowledgeable in Service and Project Management, ITIL, Telco and IT Services, ITSM PrinciplesMust have strong operations and account management, leadership, and people management skillsMust have strong communication and presentation skills, problem solver, interpersonal and coachingHas a positive attitude and can work in a fast-paced work environmentPositive team player