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Franchise Operations Manager

2 months ago

Manila, National Capital Region, Philippines Viventis Search Asia Full time

Franchise Operations Manager

The Franchise Operations Manager is a key role within our company, responsible for overseeing and managing multiple franchise locations. This position requires a strong leader who can consistently implement company policies and procedures across all franchise locations, while maintaining brand standards and customer satisfaction.

Key Responsibilities:

  • Develop and implement operational policies and procedures to maintain brand consistency in Local and International Franchises
  • Provide ongoing training and support to franchisees on company policies, products, and services
  • Monitor franchisee compliance with brand standards and policies
  • Manage and resolve conflicts between franchisees and the company
  • Regularly review financial reports, sell-throughs, foot traffic, conversion rates, and other performance metrics to ensure profitability of franchise locations
  • Identify and assess potential franchisees/new franchise locations and guide them through the application and onboarding process
  • Coordinate the design and delivery of store plans and Visual Marketing Materials to Franchisees
  • Collaborate with other departments within the company to develop new products and services that can be implemented across all franchise locations
  • Collect relevant merchandising and product mix feedback and inform relevant departments
  • Link Franchisees closely with Marketing and Operations internal partners (MPCD and Visuals) to develop strong and sustainable working processes and partnerships

Minimum Qualifications:

  • Bachelor's degree in business administration, marketing, or a related field
  • 5+ years of experience in franchise management or store and operations management with a track record of driving business growth and profitability
  • Excellent multicultural communication and interpersonal skills
  • Strong leadership skills
  • Ability to work independently and manage multiple priorities
  • Familiarity with franchise regulations and compliance requirements
  • Proficiency in Microsoft Office