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IT Specialist

4 months ago

Manila, National Capital Region, Philippines DevSoft Full time

Responsibilities:

  • Installation & configuration of a company's computer hardware operating systems and applications.
  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
  • Logging the queries of customers and employees.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Testing and evaluating new technology.
  • Performing electrical safety checks on the company's computer equipment.
  • Responding to call-outs in a timely fashion.
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
  • Maintain records of purchases, pricing, and other important data
  • Review and analyze all vendors/suppliers, supply, and price options
  • Develop plans for purchasing equipment, services, and supplies
  • Negotiate the best deal for pricing and supply contracts
  • Ensure that the products and supplies are high quality
  • Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
  • Work with team members and procurement manager to complete duties as needed
  • Setting up accounts for new users

Requirements:

  • Proven work experience as an IT Personnel, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science, or relevant field
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus

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