Community Operations Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Daystream Inc Full time
Community Management Operations (Live Streaming user)

Digital & Search Marketing (Marketing & Communications)

Chika Live is a rapidly growing entertainment live streaming platform committed to providing high-quality entertainment experiences and superior customer service.

Community Operations Specialist

Job Overview:

Community Management is responsible for managing and enhancing the experience of users who engage with live streaming content. This role involves moderating live streams, engaging with the community, resolving user issues, and implementing strategies to foster a vibrant and positive community. The ideal candidate will have a strong background in community management, excellent communication skills, and a passion for live streaming platforms.

Key Responsibilities:

Actively engage with users during live streams to foster a sense of community.

Respond to user comments, questions, and feedback in a timely and professional manner.

Create and implement strategies to increase user participation and interaction.

Collaborate with moderators to maintain a safe and welcoming environment for all users and address and manage inappropriate behavior, harassment, and other violations in real-time.

Provide support to users experiencing issues with the live streaming platform.

Escalate technical issues to the appropriate teams and follow up to ensure resolution.

Gather and analyze user feedback to identify areas for improvement.

Assist in organizing and promoting live streaming events and special broadcasts.

Work with content creators to develop engaging and interactive live streaming sessions.

Coordinate with marketing and social media teams to promote community activities.

Prepare reports on community activity, user feedback, and overall health of the community.

Use data to inform and improve community management strategies.

Develop and update community guidelines and best practices.

Qualifications:

Bachelor's degree in Communications, Marketing, or a related field.

2-4 years of experience in community management, preferably within the live streaming or gaming industry.

Strong understanding of live streaming platforms and community dynamics.

Excellent verbal and written communication skills.

Proficient in using community management and live streaming tools.

Strong problem-solving skills and ability to handle difficult situations calmly.

Passionate about live streaming and fostering positive online communities.

Working Conditions:

This position primarily works in an office environment but may require remote work as necessary.

Flexibility to work evenings and weekends to support live streaming events and activities.

Collaborative work environment with opportunities for professional growth.

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