FT - Relationship Manager

Account & Relationship Management (Sales)

Full time

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About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

As a Fintech SaaS Relationship Manager, you will be responsible for fostering strong, long-term partnerships with our clients to drive satisfaction, retention, and growth. You will serve as the primary point of contact for assigned accounts, understanding their business needs, identifying opportunities for additional value, and ensuring the successful adoption and utilization of our SaaS solutions. This role requires a combination of relationship-building skills, financial industry expertise, and a deep understanding of our product offerings to deliver exceptional service and drive mutual success.

Key Responsibilities:

• Develop and maintain strong relationships with key stakeholders at client organizations, including executives, decision-makers, and end-users.
• Serve as a trusted advisor to clients, providing strategic guidance on how to maximize the value of our Fintech SaaS solutions to achieve their business objectives.
• Conduct regular account reviews to assess client satisfaction, usage patterns, and performance metrics, identifying areas for improvement and expansion.
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs, resolve issues, and drive product enhancements.
• Proactively identify upsell and cross-sell opportunities within existing accounts, working closely with sales teams to drive revenue growth.
• Develop and implement account plans and engagement strategies to drive client retention and mitigate churn risks.
• Coordinate client onboarding and training activities, ensuring a smooth transition and successful adoption of our SaaS solutions.
• Stay updated on industry trends, regulatory changes, and competitive developments to provide informed guidance and insights to clients.
• Prepare and deliver presentations, business reviews, and other communications to effectively communicate the value proposition of our solutions and demonstrate ROI.
• Maintain accurate records of client interactions, activities, and opportunities in CRM software (e.g., Salesforce) to track progress and facilitate reporting.

Qualifications:

• Proven experience in account management, client relationship management, or sales within the financial services industry.
• Strong understanding of financial products, services, and regulatory requirements, with experience working in banking, fintech, or related sectors.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Strategic thinker with a customer-centric mindset and a focus on driving value and results.
• Proactive problem-solver with the ability to anticipate and address client needs effectively.
• Detail-oriented with strong organizational and time management skills.
• Tech-savvy with proficiency in CRM software and other sales and productivity tools.
• Willingness to travel occasionally for client meetings and industry events.

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)

Additional Information:

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Your application will include the following questions:

What's your expected monthly basic salary?

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

MISSION STATEMENT

Outsourced Quality Assured Services Inc.'s mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.

VISION STATEMENT

Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services. We aim to be the benchmark.

CULTURE

We hire smart and determined professionals, and we favor ability over experience. We maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are polite and respectful, we give back to the community, and we enjoy what we do.

VALUES

To be exceptionalTo deliver the highest qualityTo be polite and respectfulTo be the benchmarkTo enjoy what we do

COMPANY DESCRIPTION

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

MISSION STATEMENT

Outsourced Quality Assured Services Inc.'s mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.

VISION STATEMENT

Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services. We aim to be the benchmark.

CULTURE

We hire smart and determined professionals, and we favor ability over experience. We maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are polite and respectful, we give back to the community, and we enjoy what we do.

VALUES

To be exceptionalTo deliver the highest qualityTo be polite and respectfulTo be the benchmarkTo enjoy what we do

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