FT School Support Analyst

2 weeks ago

Manila, National Capital Region, Philippines Financial Times group Full time

About Us

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Brief summary of the role:

The Financial Times is a leading publisher read by 2 million people every day. The FT prides itself on delivering outstanding, proactive and engaging customer service to its readers.

We offer free online subscriptions to students aged 16-19, their teachers and schools around the world, and to colleges of further education in the UK. We have an exciting opportunity where you will provide a comprehensive support service to ensure a smooth customer experience.

In this role you will work toward the following outcomes:

  • Manage the Secondary Schools Initiative account creation, from lead conversion through access set-up.
  • Provide support to all schools and students' enquiries by email.
  • Maintain accurate customer records in (CRM database) and ensure best practices on internal processes
  • Keep track of the board game (Road to Riches) requests and make sure the delivery list is up-to-date.
  • Ensure all tasks are completed accurately and to specified deadlines
  • Support with internal reporting requests
  • Send bi-weekly status of cases and leads queue and report any challenges and successes
  • Run the weekly Schools widget
  • Support with yearly schools subscriptions renewals.

Essential skills in the role:

  • Be client (internal/external) focused
  • Good interpersonal and communication skills
  • Detail-oriented, thorough and accurate
  • Well-developed planning and organisational skills
  • An ability to work using own initiative as well as part of a team with a mature approach
  • Adaptable and able to demonstrate flexibility in a fast-changing environment

Preferred :

  • CRM systems knowledge and experience – preferably SalesForce
  • Good knowledge of Microsoft Office
  • Previous sales support/administrative experience

What's in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, and a member of our team will be happy to help.


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